Classic · Update und Support
- PaperOffice Releases and Changes (History)250410 from 04/10/2025 Note: Available features may vary depending on version (HOME, TEAM, CUSTOM, ENTERPRISE). NEW ⚙️ Completely redesigned core module Fundame...
- What does a PaperOffice Plus (formerly USP Plus) include?PaperOffice Users with PaperOffice Plus are generally treated with preference, as well as the response times and free act of generosity / support provided by ou...
- In which languages is the support carried out?Telephone PaperOffice support is provided in the following languages: German English Spanish
- What is a support level and which exist?The role of technical support Technical support is a service that assists users of technology products or services. Technical support is also known as IT suppor...
- Extension and termination of PaperOffice PlusTerm and Cancellation for Orders via the PaperOffice Webshop: When placing your order, you can choose whether PaperOffice PLUS should be automatically renewed o...
- What does a PaperOffice Service Level Agreement (SLA) include?To use an SLA, PaperOffice PLUS must be active and you must use the PaperOffice Team version Contact our support team if you have any questions about the SLA or...
- Wie kann ich mein PaperOffice Service-Level-Agreement (SLA) kündigen?Falls Sie über ein PaperOffice SLA mit einer jährlicher oder monatlicher Zahlungsweise verfügen, so muss dieses mit einer Frist von mindestens 30 Tagen vor Abla...
- Was passiert, wenn ich mit meinem PaperOffice Plus/SLA oder mit SLA Dienstleistungen in Zahlungsverzug gerate?Da es sich um Dienstleistungen und Lizenzen handelt, erfolgt keine zusätzliche Mahnung. Das Ausbleiben der Zahlung führt zur automatischen Lizenzsperrung ohne v...
- What happens if I default on payment with my PaperOffice Plus/SLA?Because your customer account has a negative overdue balance, the automated system will block your user account(s) after 14 days of late payment. To unlock, ple...
- Release updates cannot be installedIf you cannot install the PaperOffice release updates, first check whether your PaperOffice Plus is active. If PaperOffice Plus is not active for you, you shoul...
- ¿Qué sucede si no pago mi PaperOffice Plus/SLA?Debido a que su cuenta de cliente tiene un saldo negativo atrasado, el sistema automatizado bloqueará su(s) cuenta(s) de usuario después de 14 días de retraso e...
- When do I need PaperOffice Plus or a PaperOffice SLA?With PaperOffice PLUS you never have to worry about updates or new versions again and, in addition to personal telephone support, you also activate all online s...