To use an SLA, PaperOffice PLUS must be active and you must use the PaperOffice Team version Contact our support team if you have any questions about the SLA or if you have special requests
An SLA contains different service levels. Accordingly, the costs depend on the scope of the services required. Among others, the following services are offered:
Own PaperOffice contact
- Your own fixed PaperOffice contact with direct extension and guaranteed reaction times
Support by phone, email, TeamViewer, WhatsApp, Skype
- Support can be provided on all desired support paths. On-site support and consultation (worldwide)
Support hours 7:00-22:00, also public holidays
- Support hours 7:00-22:00, also holidays. Multilingual support in German, English, Spanish and Russian
One-to-one training and support for third party software
- Also includes support for third-party software as well as general consulting, remote training, coaching, strategic planning and full DIN ISO / GOBD / DSGVO certification
More information about the SLA (Service Level Agreement): You can find here.