Help & FAQ Napfwerk FAQ

Napfwerk FAQ

Frequently asked questions of Napfwerk Tierbedarf GmbH (Customer Service test package)

Orders

  • Returns and exchangesYou can return unopened goods within 30 days of delivery. How to return goods: Sign in to your customer account and open “My orders”. Select the order and the i...

Food

  • Is the Landhuhn dry food grain-free?Yes. Landhuhn for cats contains chicken, sweet potato and peas and no grain. It is suitable for cats from 12 months of age.

Shipping

  • How long does shipping take?Orders received by 2 pm on a working day leave our warehouse the same day. Delivery within Germany takes 1 to 3 working days. You will find the tracking number ...