Support channels
- Ticket in this portal — the fastest way. Sign in with your e-mail (magic link), choose New ticket and the category API / Connectors.
- E-mail —
[email protected] - Security or privacy concerns —
[email protected]
Support is provided in English and German; other languages are answered with the help of translation.
What to include
- Assistant (Claude, ChatGPT, Grok, Cursor) and plan
- Connector URL used
- Exact error message and time with time zone
- The PaperOffice user/e-mail that connected
- Screenshot without personal data, if possible
Technical reference
- Developer documentation: paperoffice.ai/en/developer/mcp
- Machine-readable API reference:
https://api.paperoffice.ai/latest/docs/llms.txt - Live Postman collection:
https://api.paperoffice.ai/latest/docs/postman
Feature requests
Missing a tool or a workflow? Tell us in a ticket — the tool catalog grows with customer requests.