What it is and what it is for
Your Conversation Agent can also answer as a chat on your website. Visitors ask questions there. The agent replies from the knowledge bases you give it.
How to do it
- Open Conversation AI → Conversation Agents. Edit an agent or create a new one.
- Open the Website chat tab and switch the chat on.
- Under Allowed domains, enter your website, one address per line, https only.
- Enter the link to your Privacy notice.
- Save the agent.
- In the “Embed” section, click Copy code.
- Paste the code on your website before </body>.
Good to know
- Without an allowed domain the chat stays off. A global wildcard is not allowed.
- The code is available only after saving.
- Rotate site key creates a new key. The old code stops working.
- With the role “Public agent”, visitors only get answers from knowledge bases, not workspace documents.
- You can limit how many new conversations start per hour.
- Conversations are under Conversation AI → Chat Log.
- The website chat is paid and available from the Professional plan. Automatic conversation analysis is paid on top.