What it is and what it is for
PaperOffice reads orders, delivery notes with tracking numbers and items with prices from JTL-Wawi. The connection uses the official JTL API and is read-only. Nothing is changed in JTL-Wawi. The data is mirrored as an operational source. Your chat or phone agent tells a customer the order status only after proof.
How it works
- Open Knowledge Base AI → Operational sources and click Add source.
- On the Basics tab, enter a name and choose JTL-Wawi as the Connection.
- On the Connection tab, under JTL connection, choose JTL Cloud or JTL-Wawi on premises.
- For JTL Cloud, enter the Tenant ID. On premises, enter the HTTPS URL and the API key (on premises) from the app registration.
- Under Reference / parcel number, enter a real order number for the preview.
- On the Proof tab, choose how customers identify themselves: order number and postal code, SMS one-time code or caller number on the phone agent.
- On the Preview tab, click Preview without saving, then save. Start the first sync with Sync now.
Good to know
- On premises, JTL-Wawi needs a public HTTPS address on the standard port 443. Internal addresses and HTTP are blocked.
- Please check with support whether JTL Cloud is already enabled for your account.
- After three failed fetches in a row, the source pauses automatically.
- Fetches are paid. Knowledge Base AI is available from the Plus plan.