Classic · Problemlösung

• I have problems or my antivirus is blocking PaperOffice - what can I do?We generally recommend contacting PaperOffice support team to resolve the issue through our free installation service via phone and teamviewer support@paperoffi...
• Once 360 Total Security is installed, PaperOffice will stop working or some functions will not runYes, this is a known problem, once 360 Total Security antivirus software has been installed, PaperOffice will no longer work properly. Unfortunately, adding Pap...
• Which antivirus are compatible with PaperOffice?In the following list we publish all the compatible antivirus that have been tested by the PaperOffice team and that after the tests have given a positive and e...
• Once Sophos is installed, PaperOffice will stop working or some functions will not runYes, this is a known problem, once the Sophos antivirus software has been installed, PaperOffice will no longer work properly. The antivirus vendor Sophos is bl...
• What should I do if the error code #E6645 appears?If you receive this message, your license type does not support a database with multiple user accounts. Use a PaperOffice version that supports multiple users, ...
• When I print with "Realify PaperOffice" "Unlicensed printer" appearsUnlicensed printer In this case you need to remove and reinstall the PaperOffice virtual printer: To delete a printer, select the Start button and then Configur...
• What should I do if the error code #E6665 appears?Your database has reached the maximum number of document pages. Solution: Add a new user account to increase the limit. Click here to get an overview of the dif...
• When installing the Office Addons, I get the error message "This application has been blocked by the administrator as it potentially ...If you receive the following error message: "This application has been blocked by the administrator because it potentially poses a security risk to your compute...
• Office documents or Outlook emails are not submitted or the transfer button is missing, what can I do?Make sure you are using a supported version of Microsoft Office: Microsoft Office 365 1. Check if the problem is not with your Office / Outlook. Uninstall and r...
• When I try to add a PDF file with more than 200 pages, I get a warning messagePaperOffice is optimized as document management system for an unlimited number of documents up to 200 pages and as archive solution for e.g. ebooks not suitable...
• PaperOffice erstellt keine Dokumentvorschauen oder es dauert lange mit Microsoft Office-DokumentenBeim Import von Office-Dokumenten z.B. aus Word-Dateien (.doc) PaperOffice erstellt die Dokumentvorschau nicht oder es dauert nur lange, Stellen Sie sicher, das...
• What to do if you receive the error code "#E6120" - The PaperOffice API access to ports 8890-8892 are blocked by your antivirus or firewall!If you receive the error code "# E6120", make sure that ports 8890 - 8892 are not being blocked by your antivirus / firewall or occupied by any other third-part...
• Error: License update required appears at loginA newer release is available than your current license allows. This error only appears if PaperOffice Plus is NOT active, because monthly release updates are on...
• What can I do when the notification ''PaperOffice performance is currently being severely limited by the mass processing process'' does not go away?If after a massive import you receive the notification "PaperOffice performance is currently being severely limited by the mass processing process" and it doesn...
• PaperOffice interface does not start or cannot be closedWhen clicking on the PaperOffice icon the program does not respond and does not open it can be to several causes. To fix the issue try the following steps: 1. C...
• What does PaperOffice LITE or Lite mode mean?PaperOffice's range of functions is limited to export and read-only access in order to guarantee access to the PaperOffice database at all times, even without a...
• Bugreport: Report a problem, bug, or error to supportBugreport: Report a problem, bug, or error to support
• What should I do if I get Error code #E405 Internet connection not foundWhat should I do if I get Error code #E405 Internet connection not found
• QNAP mysqli_real_connect(): (HY000/2002): No such file or directory errorQNAP mysqli_real_connect(): (HY000/2002): No such file or directory error
• I have problems with importing of my contacts (Outlook or CSV). What can I do?First make sure that you are using the latest PaperOffice version. - If the import option "Import all contacts from the installed Outlook" fails, check whether ...
• My scanner does not appear in the PaperOffice scan moduleProblem None of my scanner appear in the dropdown list in the PaperOffice scan module (ScanConnect) Test PaperOffice reads out all available scanners from the s...
• What should I do if the error code "#E911" is displayedThe error indicates that your database has already been started with a new version / release and that you can no longer access your old release. When PaperOffic...
• PaperOffice only shows a white screen (Windows 11)Error When PaperOffice starts it only shows a white screen and freezes. Problem This is a known error from Windows 11 when using more than one monitor due to th...
• Resolving PaperOffice Database Creation Issues on Synology NAS DevicesIssue Description Some users may encounter an issue when creating a new database for PaperOffice on certain Synology NAS devices. The process may get stuck at t...
• What should I do if the error code "#E138" is displayed?If you receive this message, your start-up process will take longer than 20 seconds, so PaperOffice will be terminated for security reasons. The cause for this ...
• PIA Displays Previous Document Image or FlickersProblem: When importing multiple documents via the PIA storage dialog, the preview image may display the previous image or flicker. Possible Causes: This issue ...
• How to Fix Slow Search or Content Loading in PaperOffice by Rebuilding FULLTEXT IndexesIf PaperOffice search or content loading is slow, rebuilding all FULLTEXT indexes in your MariaDB database using HeidiSQL can improve performance. Always back u...
• PaperOffice Only Shows Status - Last Invoice Window on StartupIssue: When starting and logging into PaperOffice, only the "Status - Last Invoice" window appears, and no other application windows or options are visible. Cau...
• DropMail Not Receiving Attachments – Troubleshooting GuideIssue Summary You’re attempting to use DropMail to import files via email, but no files are being received or processed by PaperOffice. Root Causes & Explanatio...
• How do I perform a self-diagnosis in PaperOffice?Start PaperOffice for now. Then click on "Options" in your login window and select "Run self-diagnostics" in the "Help" section. PaperOffice will now run a diag...
• What should I do if the error code "#E800" is displayedDescription The #E800 is a normal error which appears everytime when PaperOffice could not start correctly the last time. Solutions Usually just by clicking on ...
• PaperOffice starts, but the thumbnails are no longer displayed. What can I do?If the error occurs, restart PaperOffice first and check if the error has not been fixed. If the error still persists: You should try to isolate the problem by ...
• PaperOffice no longer starts or terminates before the login windowPaperOffice PLUS is active (Recommended fastest solution) Call the PaperOffice support team and a supporter will connect via Teamviewer to resolve your issue. Y...
• My scanner is no longer recognized, what can I do?The error may occur, when Windows Updates made invisible changes in the background that also affected your scanner driver. Uninstall the scanner driver for the ...
• The folder tree is not displayed on the left, what is the problem?The most common error, when the folder tree on the left stays empty is that something blocks the internal API. PaperOffice uses ports 8890, 8891, and 8892 for i...
• During a scan attempt, the error is displayed with the scanner driver. How can I solve it?If your scanner is listed in PaperOffice, but you get an error message when you try to scan that there is a problem with the scanner driver, then the cause coul...
• PaperOffice printer is not working, what can I do?Please follow these instructions: PaperOffice must not run Empty the directory C:\ProgramData\Temp Open Notepad (Start> Run> Notepad), enter "Test" and click on...
• The local database can not be accessedThe problem can occur if the database is on a hard disk partition that is depleted of space. Expand the partition, then disconnect the PaperOffice database and ...
• Some fields are not displayed correctly or cropped in PaperOffice, buttons are not visible.Check if your Windows resolution is set correctly. The right resolution for the perfect PaperOffice presentation is 100%