<p><u><b>Problem<br></b></u><span>None of my scanner appear in the dropdown list in the PaperOffice scan module (ScanConnect)</span></p><p><img src="https://api.paperoffice.ai/latest/knowledge/image/15/01cb44adcf2ebc5184497ceee11e7bad8b030a28f5db68e1108dfb0c4953862f" data-filename="no-scanner-po_en.jpg"><span><br></span></p><p><br></p><p><span><span><u><b><br></b></u></span></span><span><b><u>Test<br></u></b>PaperOffice reads out all available scanners from the same "system scanner file" as the native Scanner App from the Microsoft Store.</span></p><p>Open Microsoft Store and search for "Scanner"<br><img src="https://api.paperoffice.ai/latest/knowledge/image/15/a6405ce07d6955f8baa52cea3112f745ed0b808968a5a3fc4c56c9303bb36d2e" data-filename="store-scanner_en.jpg"><br></p><p><span>Install the App and open it.</span><br></p><p>If you get the message "To get started, connect a scanner.",<br><img src="https://api.paperoffice.ai/latest/knowledge/image/15/f8c85843b400a7b8b4a05cd357530de0a7c532c20561770e3e791142af4ce7f6" data-filename="no-scanner_en.jpg"><br></p><p><span>it means that your scanner has not been installed correctly.</span></p><p><br></p><p><b><u>Solution</u></b><br><span>Reinstall your scanner original drivers, restart your PC and retry.</span></p><p><span><br></span></p>