<p><hr> <h3>How to report a bug </h3> <p class="remark yellow mt-10"><span class="sub-alt-header">PaperOffice greatly appreciates your assistance and you will receive a one-time bug catch bonus of up to 500,- Euro under certain circumstances.</span></p>
<div class = "remark warning"> <b>Make sure that PaperOffice is up to date and are using the latest version! </b><br> Even if you have already installed the latest release, force the release update again to guarantee that all components have been registered. Select in the login window -> Options -> Continue and force update </div>
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<h3>1. Describe exact steps to reproduce</h3>
<p>Writing the exact steps to reproduce a bug is the <b>most important part of a bug report. </b><br> If it is really a bug and it can be reproduced by our developer, it will most likely be fixed. </p> <p>Describe the exact instructions or procedures in the form of "1) ..., 2) ..., 3) ..." from start to error with screenshots and / or ideally as a video recording. <br> If you don't have video recording software, Windows 10 has a built-in video recorder; You can find more information <a target="blank" href="https://en.digitaltrends.com/computadoras/como-grabar-pantalla-computador/">here. </a> </p>
<table class = "table cell-border table-border"> <thead> <tr>
<th> What should be included in a bug report? </th>
<th> Example </th>
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</thead>
<tbody>
<tr>
<td>Please indicate if you can reproduce the error at will, occasionally or not at all. </td>
<td>I can reproduce the error as follows: </td>
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<tr>
<td>In addition, describe what interactions are performed for this in PaperOffice. </td>
<td>-
Start PaperOffice by double-clicking the desktop icon. <br>
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Click Continue to enter. <br>
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... </td> </tr> <tr> <td>After your steps have been taken, accurately describe the <b>observed (current) outcome</b> and the <b>expected outcome</b>. Separate the facts (observations) very precisely from the hypotheses (expectations). </td>
<td><b>Expected outcome:</b>Surface finishes loading and displays the daily brief. <br><b>Actual result: </b>The surface is not displayed - the surface loading window plays indefinitely and the program becomes unresponsive. </td> </tr> </tbody> </table>
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<h3>2. Rate the impact of the error: </h3> <p> <b>Blocker / Showstopper: </b>No task can be performed. <br> <b>Critical: </b>Unexpected closure of the application, loss of data. <br> <b>Major: </b>Great loss of function. <br> <b>Medium: </b>Less loss of function. <br> <b>Small: </b>Some improvements to the user interface. </p>
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<h3>3. Create a new empty database </h3>
<p> Create a new, empty, local database and check whether the error also occurs here. If the error does not occur, the problem is with your database. </p>
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<h3> 4. Try it on another PC / VM </h3>
<p> If you have another PC or virtual machine, try to reproduce your error on this system in order to narrow down whether it is a general error or whether the problem only occurs on your PC. </p>
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<h3> 5. Suggestion of solution </h3>
<p>Describe your suggestion to fix the error. </p>
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<h3> 6. Provide additional information. </h3> <ul class = "uk-list uk-list-bullet"> <li>Operating system, antivirus / firewall software, processor, memory, hard disk (or device manufacturer and model) </li> <li>Does the user have administrator rights or restricted rights? </li> <li>Have you added the PaperOffice program folder to the list of exclusions for your antivirus? </li> <li>Where is the database stored? <br> If it is not local: on a NAS ->manufacturer name), on a server ->operating system, MySQL / MariaDB version. </li> </ul>
<p class = "remark yellow"> <b> If the error also affects files, we need these too, if possible. Hide sensitive information before sending the files. </b> </p> <p> If you want to send files that cannot be sent directly via the ticket system, then provide this data online and include the corresponding download links in the ticket. </p>
<p> <b> When you have put together all six (6) points of the error report, then create a ticket in our PaperOffice comdesk, in which you can send this detailed error report together with the necessary files. </b> </p>
<p> <b> IMPORTANT: Your bug report cannot be processed without information about points 1-6. </b> </p></p>