<ol class="decimal"> <li>Open the "Control Panel", click "Uninstall a program" under "Programs" and look for the PaperOffice program in the list. With a right click you can choose the option "Uninstall".</li>
<li>The deinstallation program then starts, confirm any error messages with OK. Here click on the "Uninstall" button.</li<li><span class="remark yellow">After the uninstallation, make sure that the installation directory as well as the setup file "com.paperoffice.setup.de.windows.full.exe", the setup folder "com.paperoffice.setup.files" and the following directories have been removed: <br> <code><b>C:\Users\YOUR_USERNAME\PaperOffice</b></code> <br> <code><b>C:\Users\YOUR_USERNAME\AppData\Local\PaperOffice</b></code> </span></li> <br> Check whether the installation folder "PaperOffice" was automatically deleted, by default this is located under C:/PaperOffice. <br> If not, you have to delete it manually.
<li>Restart your PC.</li> </ol> <p>Before carrying out a new installation, note the settings for the <a href="https://portal.paperoffice.ai/paperoffice/pt/kb/paperoffice-classic-dms/ich_habe_probleme_bzw_mein_antivirus_blockiert_paperoffice_-_was_kann_ich_machen" target="_blank"> Antivirus </a>. </p> </p> <p>Now perform a new installation: <ol class="decimal"> <li>Download the latest installation package from <a href="https://paperoffice.ai/en/paperoffice-classic-free-trial-download/" target="_blank">http://www.paperoffice.com/download</a> here</li> <li>Run this setup with an administrator account and go through it.</li> <li> At the step where the language and release are selected, select the release number that you have purchased. <br> If you have PaperOffice Plus, please choose the latest release. </li> <li>Restart the PC in the last setup step.</li> </ol> </p>