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Why I can not redeem my download code?Once a download code is activated, the included license will be added to the user account that redeemed the download code. This means that this user account now...
How can I create new folders?Select the folder under which you want to create a new subfolder by right-clicking on it to open the context menu. Now click on "Create new subfolder", enter th...
Store note information and assign tasksYou can put notes on certain areas of the document, which you e.g. highlight or for which you want to leave a comment. You can manage them and search for them w...
Settings under database, backup and exportWith PaperOffice, backing up, exporting and restoring your data is easy and user-friendly. To make the settings for automated backup or bulk export in PaperOffi...
What is a SmartSpell dictionary and how can I manage it?SmartSpell is the automated word correction tool for your text recognition. SmartSpell uses its own industry-specific dictionaries to perform the recognition as...
How does the text recognition works for my documents?All documents and files added to PaperOffice are completely text-recognized by the built-in SmartSpell OCR text recognition and corrected by extensive internal ...
DropMail Not Receiving Attachments – Troubleshooting GuideIssue Summary You’re attempting to use DropMail to import files via email, but no files are being received or processed by PaperOffice. Root Causes & Explanatio...
What does PaperOffice LITE or Lite mode mean?PaperOffice's range of functions is limited to export and read-only access in order to guarantee access to the PaperOffice database at all times, even without a...
How do I access the PaperOffice database from an external network?Please note that these instructions are explicitly about setting up a router. We would also like to point out that PaperOffice assumes no responsibility for the...
How does the advanced search work?Advanced search PaperOffice has various search and filter functions that enable quick retrieval. For example, when archiving documents and files, OCR is used as...
DropMail settingsDropMail - your custom email address With DropMail you get your personal email address, to which you can send necessary documents anytime and anywhere and thus ...
How do I perform a self-diagnosis in PaperOffice?Start PaperOffice for now. Then click on "Options" in your login window and select "Run self-diagnostics" in the "Help" section. PaperOffice will now run a diag...
Where can I find the cost overview?The cost overview can be found under Price and cost overview
How can I mark all documents in the documents list?To mark all documents within your document list, select "Mark all", this function is useful if, for example, if you want to move many documents to another folde...
Task managementThe task management lists all existing tasks. This not only lists tasks that have been set in a document area, but that have been generally stored. Top task lis...
Once 360 Total Security is installed, PaperOffice will stop working or some functions will not runYes, this is a known problem, once 360 Total Security antivirus software has been installed, PaperOffice will no longer work properly. Unfortunately, adding Pap...
Bugreport: Report a problem, bug, or error to supportBugreport: Report a problem, bug, or error to support
How does the WebCapture work?PaperOffice WebCapture allows you to save any web address as a PDF document. A screenshot of the entire website, so to speak. This function is very suitable for...
I want to use an existing PaperOffice license on a new PC, how can I do that?The PaperOffice Program License is always bound to the PaperOffice User Account with which you have redeemed the Download Code. In principle, you install PaperO...
How are storage masks created and when are they executed?Thanks to the AI-based Intelligent Storage, PaperOffice can automatically recognize all your documents as well as index them, read out complete content and then...
How do I set up port forwarding with the FritzBox router?Port forwarding with the Fritz! Box router is very easy. The following video, as well as the description below, describes all the steps in detail. Watch the vid...
Which entries can be searched in PaperOffice?Full Database Search All information stored in PaperOffice will be automatically searched, such as documents, emails, folder and subfolder names, document text ...
What is a document preview and where can I find it?Each added document in PaperOffice is processed to create a preview of each document page and display it. Click on any document in the document list - the large...
How can I add or change a folder color? <br>In addition to folder icons, folder colors can be added to additionally colorize them. You can easily add a folder color by right-clicking on the desired folder...
If I want to use PaperOffice on multiple PCs on the network, how many licenses do I need?The license model in PaperOffice is regulated as follows: You need 1 x license for each active user account (user). If you want to install PaperOffice on 3 PCs ...
Synology NAS setup MariaDB 10 for PaperOfficeDisclaimer : Instructions for third-party software or third-party hardware are only intended as rough assistance or guidelines, are at your own risk and are not...
What is a document list and where do I find it in PaperOffice?The document list lists all documents containing one folder or the other. It is the central display element in PaperOffice for the collection of documents. The ...
Scan2FolderIf you do not have a scanner with a WIA / TWAIN interface, you can access and save the documents from the Scan2Folder directory of your scanner. Make sure that ...
What should I do if the error code "#E800" is displayedDescription The #E800 is a normal error which appears everytime when PaperOffice could not start correctly the last time. Solutions Usually just by clicking on ...
How to backup and restore in Synology NAS of MariaDB 5?Disclaimer : Instructions for third-party software or third-party hardware are only intended as rough assistance or guidelines, are at your own risk and are not...
PaperOffice Releases and Changes (History)250410 from 04/10/2025 Note: Available features may vary depending on version (HOME, TEAM, CUSTOM, ENTERPRISE). NEW ⚙️ Completely redesigned core module Fundame...
Resolving PaperOffice Database Creation Issues on Synology NAS DevicesIssue Description Some users may encounter an issue when creating a new database for PaperOffice on certain Synology NAS devices. The process may get stuck at t...
Synology NAS Setup MariaDB 10 for PaperOffice (Video)Disclaimer : Instructions for third-party software or third-party hardware are only intended as rough assistance or guidelines, are at your own risk and are not...
What is a support level and which exist?The role of technical support Technical support is a service that assists users of technology products or services. Technical support is also known as IT suppor...
How do I uninstall and install PaperOffice correctly?Open the "Control Panel", click "Uninstall a program" under "Programs" and look for the PaperOffice program in the list. With a right click you can choose the o...
During a scan attempt, the error is displayed with the scanner driver. How can I solve it?If your scanner is listed in PaperOffice, but you get an error message when you try to scan that there is a problem with the scanner driver, then the cause coul...
I get the warning #W500 when startingI get the warning #W500 when starting
When I print with "Realify PaperOffice" "Unlicensed printer" appearsUnlicensed printer In this case you need to remove and reinstall the PaperOffice virtual printer: To delete a printer, select the Start button and then Configur...
How do I create notes or tasks on a document?You can put notes on certain areas of the document, which you e.g. want to highlight or for which you want to leave a comment. You can manage them and search fo...
How to work with QR codes for internal search?If you have a label printer, you can print out QR codes and then attach them to the document and then easily search for the documents using the webcam. First go...
Extension and termination of PaperOffice PlusTerm and Cancellation for Orders via the PaperOffice Webshop: When placing your order, you can choose whether PaperOffice PLUS should be automatically renewed o...
Settings for localization, currency settings, display help, PIA settings and other settingsPlease note that the 'FolderMount' feature is not available in the Home and Team versions. It is only available in the Custom version. Various settings can be m...
What performance limits exist?While PaperOffice generally has no restrictions to provide our customers with maximum flexibility, there are still technical limits that need to be considered. ...
What to do if you receive the error code "#E6120" - The PaperOffice API access to ports 8890-8892 are blocked by your antivirus or firewall!If you receive the error code "# E6120", make sure that ports 8890 - 8892 are not being blocked by your antivirus / firewall or occupied by any other third-part...
I have problems or my antivirus is blocking PaperOffice - what can I do?We generally recommend contacting PaperOffice support team to resolve the issue through our free installation service via phone and teamviewer support@paperoffi...
How can I add folders or edit folder properties? What does the context menu of the folder list mean?Please note that the 'FolderMount' feature is not available in the Home and Team versions. It is only available in the Custom version. The context menu of the f...
I have problems with PaperOffice 2015 or olderPaperOffice versions like PaperOffice 2015 and older are no longer supported. The end of support for the outdated 2015 version has been announced several times ...
How can I redeem a download code?To redeem a download code and activate the license it contains, proceed as follows: 1. Start PaperOffice. Select the user account for which the license should b...
What should I do if the error code #E6665 appears?Your database has reached the maximum number of document pages. Solution: Add a new user account to increase the limit. Click here to get an overview of the dif...
Can my data be ported from a local database to the external database (server or NAS)?Yes, your data can be ported. However, since this process requires technical database know-how, we kindly ask you to contact technical support in advance suppor...
PIA Displays Previous Document Image or FlickersProblem: When importing multiple documents via the PIA storage dialog, the preview image may display the previous image or flicker. Possible Causes: This issue ...
How can I cancel my subscription?If you want to cancel your PaperOffice subscription, you simply need to stop the scheduled subscription payment, e.g. over Paypal. PaperOffice automatically del...
How do I manage storage masks for PIA automation?PIA filing masks are defined in order to automatically index and store your documents after you have learned the document templates. Various specifications, suc...
How do I perform a batch scanning with PaperOffice separator pages?Open PaperOffice and press F5 to start the Scan process. On the top right corner click on "Print separating page" Print as many separating pages as you need dep...
Which automation and monitoring can be carried out in PaperOffice?In PaperOffice various monitoring systems can be set up and carried out intelligently. Windows directories, Outlook folders, POP3 mail servers, monitoring from ...
Ultimate installation guide (Express Installation)We generally recommend contacting the PaperOffice support team to resolve the issue through our free installation service via phone and Teamviewer. Open your br...
What information and settings can I make for an existing user?Settings and information about the user and their approval level Every user account that is added to your network is automatically entered in the PaperOffice us...
How does central user administration work?User administration With the central user administration you have an overview of all user data and their release levels. The user administration in PaperOffice ...
Create user groups and assign rightsUser groups serve to simplify the administration of rights, especially with a large number of users. The groups can only be created and changed by the administr...
Send documents with ShareHubThanks to the ShareHub module integrated in PaperOffice, you can easily and securely send your documents from PaperOffice password-protected to your contacts wi...
Legally compliant document entry - Transfer to tax advisor - PaperOffice and DATEVThe video, which is available in german, describes how the legally compliant document entry in PaperOffice works and how your documents can be transferred simpl...
How does the virtual printer work?The vPrinter is a virtual printer that PaperOffice automatically installs to save information from any application at the push of a button. With the simple comm...
What does a PaperOffice Plus (formerly USP Plus) include?PaperOffice Users with PaperOffice Plus are generally treated with preference, as well as the response times and free act of generosity / support provided by ou...
PaperOffice Live Keyword Search and Filter Settings, Quick Search and Advanced SearchThe video describes how you can easily and quickly find everything with the help of the PaperOffice integrated search and filter functions. PaperOffice does an ...
What is shown in the system notification in the Documents in progress area?This will list all documents that are currently being processed.
Synology NAS Setup MariaDB 5 for PaperOffice (Video)Disclaimer : Instructions for third-party software or third-party hardware are only intended as rough assistance or guidelines, are at your own risk and are not...
What is displayed in the system notification in the area of general notifications?Notification lists everything if you have missed an important notification at that moment. So you can see at a glance whether and when the text recognition and ...
QNAP NAS setup for PaperOffice document management system (video)Disclaimer : Instructions for third-party software or third-party hardware are only intended as rough assistance or guidelines, are at your own risk and are not...
What is shown in the system notification in the Documents in Process area?Documents in Process represents what is happening right now.
How do I learn in the document templates in PaperOffice?Thanks to the AI-based Intelligent Storage, PaperOffice can automatically recognize all your documents as well as index them, read out complete content and then...
What does text recognition mean for the document page?The worldwide unique SmartSpell text recognition extracts the text from almost any file or paper document and creates a full-text search catalog. Extensive indu...
Which label printers does PaperOffice support?The Brother QL-700 is recommended, but other Brother label printers can also be used. Alternatively, barcodes can also be output on normal A4 sheets. Label prin...
How do I search for a PaperOffice document using a QR code?Every document archived in PaperOffice receives a unique Document ID, which you can easily copy from the properties of the document, print and attach to your do...
Which antivirus are compatible with PaperOffice?In the following list we publish all the compatible antivirus that have been tested by the PaperOffice team and that after the tests have given a positive and e...
How is the PaperOffice surface structured?The PaperOffice user interface is clearly structured and consist of 7 areas . The first area represents the view options. By default, PaperOffice starts with th...
How to correctly configure MariaDB-MySQL database or NAS (my.ini o my.cnf)?There is no ideal predefined configuration for a database. Depends on the The configuration can vary depending on the workload, the connections and the connecte...
How is the login window structured and what functions does it contain?Login window You can add new users, perform database connections and license management from the extensive login window. How you can add new users is explained ...
Perform database migration from MariaDB 5 to MariaDB 10 for Synology NAS upgrade to DSM 7Disclaimer : Instructions for third-party software or third-party hardware are only intended as rough assistance or guidelines, are at your own risk and are not...
Disconnect the existing database connectionTo disconnect from your current database, go to your PaperOffice login window. Click the "Options" arrow. Now select "Continue and manage database connection" u...
In which languages is the support carried out?Telephone PaperOffice support is provided in the following languages: German English Spanish
Database manager for creating local and custom databasesDisclaimer : Instructions for third-party software or third-party hardware are only intended as rough assistance or guidelines, are at your own risk and are not...
MariaDB does not detect my.cnf configuration file in UbuntuIn some cases, when MariaDB is installed on Ubuntu and, in particular, on virtual machines, the MariaDB server does not recognize the configuration file my.cnf,...
Custom database selection (local and NAS)Disclaimer : Instructions for third-party software or third-party hardware are only intended as rough assistance or guidelines, are at your own risk and are not...
What should I do if the error code #E6645 appears?If you receive this message, your license type does not support a database with multiple user accounts. Use a PaperOffice version that supports multiple users, ...
How do I get my data if PaperOffice might not exist one day?Very easily! By performing the 1-Click Mass Exporter . The standard module in PaperOffice exports all available documents as an original file and the existing f...
Creation of a new database (user defined)The following instructions describe the creation of a new local database . Click with the left mouse button in the white field and in the next step select the p...
Integration of an existing local database or an existing data backupIf you are currently connected to a database, you must first disconnect. You can find the exact instructions here . Select the entry "Continue and manage databa...
How can I upgrade my user account from HOME / ONE to TEAM?To do this, place the order via the PaperOffice Shop . In the last step, simply enter the user accounts that should be upgraded to TEAM.
What are the advantages of using a database on a NAS device (such as Synology or QNAP)?Using the database on an external server or NAS instead of locally brings many advantages, such as: - No database server has to be started locally, which means ...
What is a MasterKey and why do I need it?All documents are archived highly encrypted in the central digital database. This database receives a unique MasterKey to comply with Zero-Knowledge technology ...
Integration of a new QNAP NAS database in PaperOfficeThe setup instructions for your QNAP NAS can be found in detail in a separate HelpDesk entry . After the setup has been carried out on your QNAP NAS, a database...
Synology Migration Error Message "#1819 Your password does not satisfy the current policy requirements"Disclaimer : Instructions for third-party software or third-party hardware are only intended as rough assistance or guidelines, are at your own risk and are not...
Can the intermediate step in the Excel data file by clicking the hyperlinks be skipped?If you have your document/documents exported with the Excel data file via the advanced search and then in "Select action", the link of the corresponding file in...
Integration of an existing QNAP NAS database in PaperOfficeIf you are currently connected to a database, you must first disconnect the connection. You can find the exact instructions for this here . To connect to an exi...
Integration of a new Synology NAS database in PaperOfficeYou can find detailed setup instructions for your Synology NAS in a separate HelpDesk entry . After the setup has been carried out on your Synology NAS, a datab...
How do I monitor a Windows folder with PaperOffice - optimized for mass import?Monitoring a Windows folder with PaperOffice is very easy. The following video describes the steps to easily add a Windows folder to automatically monitor and a...
Integration of an existing Synology NAS database in PaperOfficeIf you are currently connected to a database, you must first disconnect the connection. The exact instructions can be found here . To connect to an existing Syn...
Error: License update required appears at loginA newer release is available than your current license allows. This error only appears if PaperOffice Plus is NOT active, because monthly release updates are on...
What can I do when the notification ''PaperOffice performance is currently being severely limited by the mass processing process'' does not go away?If after a massive import you receive the notification "PaperOffice performance is currently being severely limited by the mass processing process" and it doesn...
DropPage settingsDropPage - your custom website DropPage is from the PaperOffice 2020 version an integrated module and part of the PaperOffice Plus Online Services, which allows...
Which label sheets are recommended for printing the QR codes?The label output on A4 sheets is optimized for label sheets with the size of the individual labels of 64.6 x 33.8 mm. Such as the manufacturer Avery Zweckform (...
PaperOffice interface does not start or cannot be closedWhen clicking on the PaperOffice icon the program does not respond and does not open it can be to several causes. To fix the issue try the following steps: 1. C...
How can I create and manage stamps in PaperOffice and carry out automatic actions, workflows with stamps? Assign user rights to stamps?The use of stamps and automatic actions triggered by stamps is available from the PaperOffice 2022 version. Stamp Management In the stamp management screen, you...
What must be considered when updating a network version?PaperOffice updates are released to publish new functions and changes, but also to adapt to your Windows system. Therefore, it is very important to adapt ALL us...
MailConnect settingsMailConnect - POP3 monitoring With MailConnect, thanks to the POP3 monitoring , you can archive your emails, including attachments, automatically, legally and d...
How to add and delete stamps on the document?The use of stamps and automatic actions triggered by stamps are available from the PaperOffice 2022 version. Stamp overview Manage Stamps In the stamp managemen...
ExplorerConnect Help (Directory Monitoring)ExplorerConnect - monitoring of Windows directories The automatic folder monitoring allows you to automatically add documents in the background and from any dev...
How to enable PaperOffice Automatic login?How to enable PaperOffice Automatic login?
I want to use FolderMount or the mass importer - what needs to be considered?Technical requirements Please note that the 'FolderMount' feature is not available in the Home and Team versions. It is only available in the Custom version. Ge...
Help for Outlook monitoring (emails are imported) OutlookConnectOutlookConnect - Monitoring of Outlook folders The automatic Outlook folder monitoring allows you to automatically add documents in the background directly from...
What should I do if I get Error code #E405 Internet connection not foundWhat should I do if I get Error code #E405 Internet connection not found
Is there a certificate for GDPR compliance?No, there are no uniform certificates, which various software manufacturers refer to as the "GDPR certificate". These are illegal and will not be accepted by th...
How does workflow and work assignment work in PaperOffice?Workflow Control Dialog The workflow control window appears every time you click on the document that has an active workflow and this has also been assigned to ...
How can I download older PaperOffice releases?Very simple: Go to www.paperoffice.com and download the current program installer. Run setup and in the first step select the Release with the necessary number ...
QNAP mysqli_real_connect(): (HY000/2002): No such file or directory errorQNAP mysqli_real_connect(): (HY000/2002): No such file or directory error
How do I export documents as original files?One-click mass export writes original files and folders to a directory. That is the path into PaperOffice AI — not a MariaDB backup.
I have problems with importing of my contacts (Outlook or CSV). What can I do?First make sure that you are using the latest PaperOffice version. - If the import option "Import all contacts from the installed Outlook" fails, check whether ...
My scanner does not appear in the PaperOffice scan moduleProblem None of my scanner appear in the dropdown list in the PaperOffice scan module (ScanConnect) Test PaperOffice reads out all available scanners from the s...
How do I remove documents in PaperOffice after the legal retention period has expired?After the retention period has expired, you can easily remove your documents from PaperOffice. We will use the example of the 10-year retention period for an in...
What should I do if the error code "#E911" is displayedThe error indicates that your database has already been started with a new version / release and that you can no longer access your old release. When PaperOffic...
Which PaperOffice version is suitable for me?PaperOffice offers different versions of its document management system (DMS) to meet the different needs of users. It is important to choose the right version,...
QNAP NAS setup MariaDB 5.5 for PaperOfficeDisclaimer : Instructions for third-party software or third-party hardware are only intended as rough assistance or guidelines, are at your own risk and are not...
What is the difference between "My PaperOffice documents" and "My Windows documents" in the PaperOffice folder list (FolderCrypt and FolderMount)?Please note that the 'FolderMount' feature is not available in the Home and Team versions. It is only available in the Custom version. The PaperOffice folder st...
Where can the user email address and / or password be changed?The user's email address or a password can easily be changed in the login window. Start your PaperOffice and click on "Change password or email address?". Confi...
PaperOffice only shows a white screen (Windows 11)Error When PaperOffice starts it only shows a white screen and freezes. Problem This is a known error from Windows 11 when using more than one monitor due to th...
What is a document status and for what do I need it?Status entries are used to make your documents in the document list even more informative and to make various document properties recognizable in color. For exa...
For which areas of application is FolderMount best suited?Please note that the 'FolderMount' feature is not available in the Home and Team versions. It is only available in the Custom version. The use of FolderMount (M...
What should I pay attention to when using PaperOffice on the terminal server?Disclaimer : Instructions for third-party software or third-party hardware are only intended as rough assistance or guidelines, are at your own risk and are not...
How can I set the document status for a document?Select the document for which you want to set the document status and either double-click on the entry or on the "Document properties" icon. Now select the 3 ta...
How do I mount a new Windows folder in PaperOffice?Please note that the 'FolderMount' feature is not available in the Home and Team versions. It is only available in the Custom version. Very simple: Go to your P...
What happens if I default on payment with my PaperOffice Plus/SLA?Because your customer account has a negative overdue balance, the automated system will block your user account(s) after 14 days of late payment. To unlock, ple...
How can I create new document status entries or edit existing ones?Quite simply, select any document and double-click the entry or the Document properties icon. Now select the 3 tab "Tagging" and the area "Document status". Now...
Which changes of the mounted Windows folder are recognized and adopted in PaperOffice? (FolderMount)Please note that the 'FolderMount' feature is not available in the Home and Team versions. It is only available in the Custom version. The following table gives...
Release updates cannot be installedIf you cannot install the PaperOffice release updates, first check whether your PaperOffice Plus is active. If PaperOffice Plus is not active for you, you shoul...
How are the status entries displayed in the interface?Documents in the document list have a standard gray bar on the left - which means that no document status has been stored for this document. For those documents...
How can I move an existing PaperOffice database (e.g. from drive C) to an external drive?If you are currently connected to a database, you must first disconnect. Start PaperOffice and click "Options" in your login window. Select the entry "Continue ...
Can I search for the contents of custom fields?Of course, you can search for any value that is deposited by you as text, number, email address, web address or in the selection list. In the search, a found ma...
Settings under document propertiesDocuments that are saved in PaperOffice can be provided with additional properties, information and additional comments. Properties such as document type, docum...
PaperOffice installation and use on a terminal server with several users. Step-by-step instructionsDisclaimer : Instructions for third-party software or third-party hardware are only intended as rough assistance or guidelines, are at your own risk and are not...
Collection of Regular Expressions (Regex) examplesDate (DD MM YYYY) Find date (DD MM YYYY). Possible separators: ". / -" Example text: Received on 22.01.2020 REGEX: Result: 22.01.2020 Find day in (DD MM YYYY). ...
What happens if I fall into arrears with payments?Payment default: deadlines, measures and recovery costs In this article, you will learn more about the deadlines, measures and costs in the event of payment def...
What do I have to consider in the subscription version, can I access data after it expires?No, you need an active subscription version to start PaperOffice. If you no longer want to use PaperOffice, we recommend that you export your data before the en...
Note managementThe note management lists all existing notes. Not only are notes listed here that were placed on a document area, but were also generally stored. Top note bar C...
What should I do if the error code "#E138" is displayed?If you receive this message, your start-up process will take longer than 20 seconds, so PaperOffice will be terminated for security reasons. The cause for this ...
Do I have to purchase a purchase version after completing the subscription version to access my data?The decision is up to you: you can extend the subscription version or purchase a purchase version. Therefore, if you do not want to renew the subscription versi...
Integrated password manager (management of your passwords)The integrated password manager in PaperOffice offers you the management of your passwords in a very secure way - highly secure encrypted. The passwords stored ...
The database is newer than my licensed account error code #E911. What can I do?If for any reason the Database did upgrade to a newer release than your licenced PaperOffice account you have two options: Import an older database backup which...
How to Fix Slow Search or Content Loading in PaperOffice by Rebuilding FULLTEXT IndexesIf PaperOffice search or content loading is slow, rebuilding all FULLTEXT indexes in your MariaDB database using HeidiSQL can improve performance. Always back u...
Do I always have to use or purchase the latest version?No , you do not have to purchase the latest version and you can use the PaperOffice you have purchased for a lifetime at no additional cost. Please note that th...
Calendar viewThe comprehensive PaperOffice calendar view management shows you important date-related documents and events at a glance. You can link as many documents as you ...
VIRTUAL XML PRINTER - Printer Driver APIDescription Documents that are printed on the virtual PaperOffice printer can be provided with control tags. The POJOB-JSON can also be base_64_encoded (UTF-8)....
PaperOffice Only Shows Status - Last Invoice Window on StartupIssue: When starting and logging into PaperOffice, only the "Status - Last Invoice" window appears, and no other application windows or options are visible. Cau...
Where can the program language be changed?The languages supported by PaperOffice are displayed in your login window: German, English, Dutch, Spanish, Portuguese, French, Italian and Russian. To change t...
Contact managementWith the integrated network-compatible contact and address management you can link contacts with your documents. In order to e.g. to display all documents that ...
PaperOffice API JSON Parameters.apitd tr, td { border: 1px solid #DDDDDD; } document_category_path Function PaperOffice target folder Description Specifies the target folder in PaperOffice us...
How do I administer different administration masks in PaperOffice (Keywords, status entries, workflows, etc.)?Password categories administration In the administration mask of the password categories you can easily create new categories for your passwords, edit or delete...
JSON-XML interfaceDescription These special control files contain the POJOB-JSON format and can either be created manually via the area in PaperOffice "Document templates and sto...
Mass importPaperOffice imports existing Windows folder structures and the supported files contained therein. Files are imported as documents into the PaperOffice database ...
PaperOffice remote controlCommandline API Function Receive commands to PaperOffice via CMD description Description PaperOffice accepts commands via the command line, automatically create...
How do I perform a backup in PaperOffice on local database?Very easily! With PaperOffice, your data can be backed up, exported and restored easily and in a user-friendly manner. Data backup can even be automated in Pape...
Scanning with ScanConnect. Integrated scan moduleThe integrated ScanConnect is the connection between your scanner or mobile device such as cell phone or tablet and PaperOffice. This powerful scan module has a...
PaperOffice starts, but the thumbnails are no longer displayed. What can I do?If the error occurs, restart PaperOffice first and check if the error has not been fixed. If the error still persists: You should try to isolate the problem by ...
Store password details in the password managementStore extensive details about your passwords. For even more transparency and security, you can store the expiry date / renewal date and special categories for y...
How to backup PaperOffice database from an external MySQL-MariaDB database serverDisclaimer : Instructions for third-party software or third-party hardware are only intended as rough assistance or guidelines, are at your own risk and are not...
How can I restore an existing backup of the local database?Copy the database folder from the backup directory to where you want to use the database in the future. Just integrate the copied database.
PaperOffice no longer starts or terminates before the login windowPaperOffice PLUS is active (Recommended fastest solution) Call the PaperOffice support team and a supporter will connect via Teamviewer to resolve your issue. Y...
Versioning and version controlThe revision-proof versioning, which is only valid for FolderCrypt mode, ensures that the original document, which was saved in PaperOffice, cannot be changed a...
My scanner is no longer recognized, what can I do?The error may occur, when Windows Updates made invisible changes in the background that also affected your scanner driver. Uninstall the scanner driver for the ...
PIA storage dialog explained in detailWith the AI-based intelligent storage system called PIA, PaperOffice can automatically recognize and index all your documents, read out their entire content and...
What do I have to consider in my own database server configuration?Please note that PaperOffice assumes no responsibility for the accuracy and completeness of your setup or data backup and recovery on third-party software and h...
Daily briefing and overviewOpens your personal cockpit and frequently used functions. PaperOffice always starts the interface with your personalized daily briefing. Here you can see wheth...
The PaperOffice Installer crashes, what can i do?If for any reason the PaperOffice installer crashes during the installation process you can always install PaperOffice manually as described below. 1. Download ...
The folder tree is not displayed on the left, what is the problem?The most common error, when the folder tree on the left stays empty is that something blocks the internal API. PaperOffice uses ports 8890, 8891, and 8892 for i...
How do I edit documents with WorkBench?The WorkBench editing tool enables direct editing of documents that have already been saved in PaperOffice. In this way, the order of the document pages can be ...
AskPIA storage modes explainedPaperOffice can automatically recognize all your documents through the AI-based intelligent filing system "PIA", as well as index them and read out the entire c...
What is the maximum number of users who can access a PaperOffice database at the same time?Please note that PaperOffice assumes no responsibility for the accuracy and completeness of your setup or data backup and recovery on third-party software and h...
PaperOffice printer is not working, what can I do?Please follow these instructions: PaperOffice must not run Empty the directory C:\ProgramData\Temp Open Notepad (Start> Run> Notepad), enter "Test" and click on...
What does the content in My PaperOffice mean?The "My PaperOffice" area under Settings includes the content of your database. In the upper area you can see under which name you are registered in PaperOffice...
When do I need PaperOffice Plus or a PaperOffice SLA?With PaperOffice PLUS you never have to worry about updates or new versions again and, in addition to personal telephone support, you also activate all online s...
Which version do I need if I want to use the database on a NAS?You need either the PaperOffice One or the PaperOffice Team. If you want to use PaperOffice as a single-user solution (1 PC + NAS), PaperOffice One is sufficien...
Minimum requirements, system requirements and hardware compatibilityOperating systems / Approved under : Windows® 10 x64 (64bit), Microsoft® Office® 2016-2019, Microsoft® Office® 365. Recommended: Windows® 10 x64 (64bit). The us...
How can I save the file attachment from Outlook directly to PaperOffice?Very simple: left-click on the Outlook attachment that you want to transfer directly to PaperOffice. Hold the mouse button down and drag the attachment directly...
What advanced settings are there for text recognition (OCR)?PaperOffice has extensive text recognition. This automatically extracts the text from virtually any file or paper document and creates a full-text search catalo...
The local database can not be accessedThe problem can occur if the database is on a hard disk partition that is depleted of space. Expand the partition, then disconnect the PaperOffice database and ...
Which database versions (MySQL or MariaDB) are supported?PaperOffice supports the following database servers: MySQL 5.5 5.6 5.7 8 (assuming that the server is configured with Legacy Auth method) MariaDB 5.5 10 Other v...
What do I have to consider when handing over the email via the Outlook AddIn button?If you want to transfer an email from your Outlook to PaperOffice using the Outlook AddIn button, it is very important that you note that only one instance of O...
What do I do with the original documents after they have been saved in PaperOffice?There are basically two solutions to this topic: A complex and expensive solution or a simple and completely safe alternative method. First solution: Since each...
How do I manage document templates for PIA automation?PaperOffice can, thanks to the document templates, execute automated processes as soon as they are recognized. But for this, the templates must first be defined...
Which languages are supported in PaperOffice for text recognition?Every document in PaperOffice is recognized by the text. PaperOffice automatically recognizes the language of your document, using specialized dictionaries to i...
How do I change the order of existing folders or subfolders?With slight drag & drop (drag & drop) folders or subfolders can be moved to a corresponding folder as a subfolder or between two desired folders. Select a folde...
Which values can be created as custom fields?It can be defined beforehand what type of input may be made in the new field. Text: single-line or multi-line, date, numbers, numbers and decimals, email addres...
Can user rights also be set individually for different database areas?Individual user rights can be defined within the groups, these groups can only be created and changed by the administrator. Log in with the administrator's user...
How do I create user groups?1. Now click on the "Settings" icon or on the user name. 2. Select "User groups." 3. Click on "Edit groups" (The entry Admin is already predefined and can not b...
How can I sort the documents list?All documents displayed in the document list can be sorted extensively to display the documents according to specific criteria. Sort by "Created on": Displays a...
How can I determine the order of documents in the documents list?The order of the documents can be changed accordingly by clicking on "New up" or "Old up".
Can I simply move documents from the document list to another folder?Documents can be easily moved between folders. Simply drag any document with the left mouse button into the appropriate folder, the respective destination folde...
How can I edit, forward or open my document? What does the context menu of the document list mean?All document actions can be accessed with a simple right mouse click through the context menu. The context menu of the respective document can also be called up...
Are the notes and remarks visible on the original document?You can leave notes, tasks on the notes on any page of the document preview. In addition, multiple notes can be added to each document page. In addition, commen...
What do the symbols and colors in the document list mean?1. Document preview. Here the thumbnail of the 1 document page is displayed. In the lower left quadrant the file type is indicated (PDF, DOC, TXT etc.), bottom ...
How is the quick search bar in PaperOffice structured and what do the buttons mean?PaperOffice search bar does everything to make your search fast and effective. View recently added items: Clicking in the search box displays the most recently ...
How can I do a quick search?Very easy: Simply enter a search term in the search bar to start the search. You do not have to press "ENTER" - a live search will be performed immediately afte...
Are manually added notes or tasks searched through the quick search?Yes and no. You can search for notes or note-comments using the quick search. You can not search for tasks or instructions for the task in the quick search. In ...
What should I consider if I want to use PaperOffice on the network (PaperOffice Team)?There are 3 scenarios: 1) You want to use the PaperOffice database in the network without installing a separate MySQL database server or installing the database...
How do I add documents from the file system?First, select the folder in the PaperOffice surface (left) to which you want to add the document. Now you can drag the desired document or several documents and...
Once Sophos is installed, PaperOffice will stop working or some functions will not runYes, this is a known problem, once the Sophos antivirus software has been installed, PaperOffice will no longer work properly. The antivirus vendor Sophos is bl...
How can I set a proxy server in PaperOffice?PaperOffice only supports transparent proxy servers.
When installing the Office Addons, I get the error message "This application has been blocked by the administrator as it potentially ...If you receive the following error message: "This application has been blocked by the administrator because it potentially poses a security risk to your compute...
Office documents or Outlook emails are not submitted or the transfer button is missing, what can I do?Make sure you are using a supported version of Microsoft Office: Microsoft Office 365 1. Check if the problem is not with your Office / Outlook. Uninstall and r...
When I try to add a PDF file with more than 200 pages, I get a warning messagePaperOffice is optimized as document management system for an unlimited number of documents up to 200 pages and as archive solution for e.g. ebooks not suitable...
How do I disconnect my PaperOffice account from an existing database?In your login window, click on "Options" and select "Continue and manage database connection". Confirm the separation in the next step by clicking on "Disconnec...
Synology NAS setup MariaDB 5 for PaperOfficeDisclaimer : Instructions for third-party software or third-party hardware are only intended as rough assistance or guidelines, are at your own risk and are not...
What does a PaperOffice Service Level Agreement (SLA) include?To use an SLA, PaperOffice PLUS must be active and you must use the PaperOffice Team version Contact our support team if you have any questions about the SLA or...
How can documents be versioned manually?Documents that are saved in PaperOffice, then opened and modified from PaperOffice, receive a new document version each time. You can view all versions of the d...
How do I create a new database locally on my PC?The installation of a local PaperOffice database is very easy. Once PaperOffice Setup has been run and an account has been created, it must be connected to a ne...
What does the bottom bar in the document list mean?The bottom bar of the document list contains two kinds of information: The left side shows the number of documents the selected folder contains. On the right "D...
How can I manage existing folders?Easily manage your folders within the folder administration: rename them, create subcategory folders, and add highly customized remarks. In addition, contacts c...
Which display types are there and how can I change them?The PaperOffice interface has 5 display types: Display by folder, Display by status, Display by keywords, Display by document type, View by contact. These can e...
Display by folderWhen you click on the "Display by Folder" display type, your documents are displayed in the document list according to folder (left). Click on different folders...
What does custom fields in PaperOffice mean?Custom fields in PaperOffice are fields that can be stored in the properties of a document. You can create as many custom fields in PaperOffice as you want, for...
Display by statusBy clicking on the display type "Display by Status", the status entries you have stored are loaded on the left (or the status entries supplied with the database...
How can I edit custom fields?You can create and manage as many custom fields as you like. To edit custom fields in PaperOffice, proceed as following: 1. Select any document 2. Right-click o...
Display by keywordsBy clicking on the display type "Display by keywords", the keywords you have saved are loaded on the left (or the keywords that you have already supplied with t...
Display by document typeBy clicking on the display type "Display according to document type", the document types you have saved are loaded on the left (or the document types already su...
Is a document preview of all document pages provided?Previews of all pages containing your document are performed. If you click on the thumbnail (to the right of the large side view) of the pages, they will be dis...
Display by contactBy clicking on the display type "Display by contact", the contacts you have stored are loaded on the left in alphabetical order. If you have connected your docu...
Which symbols are displayed next to the document preview and which further options can I perform?Various document options are displayed next to the document previews, click on one of the options to perform advanced functions or see specify information for t...
How do I manually update the text recognition (OCR) of documents?To update the text recognition manually or, if not present, to re-create it, select the appropriate document and right-click on the document entry, the context ...
How do I add new users?New users can be added by creating new PaperOffice user accounts and connecting them to the existing database. 1.Create a new PaperOffice user account by clicki...
How to manage already created users?The central user management always takes place for each PaperOffice database. All users connected to one common database are listed in the user management: User...
How can I change an existing password for the user?For each PaperOffice account creation, the user must enter their individual password. This password can be subsequently changed in the login window. With the re...
How can I change the user photo?The profile picture of the user can be changed very easily by calling up the user settings in the upper right corner or by click on the Settings icon. Then sele...
Some fields are not displayed correctly or cropped in PaperOffice, buttons are not visible.Check if your Windows resolution is set correctly. The right resolution for the perfect PaperOffice presentation is 100%
Can my trial license be extended?PaperOffice automatically activates a regular, unrestricted license during the first installation, which is valid for 14 days . In order to test PaperOffice ove...
Are there special discounts for pensioners or the severely disabled?Generally not, but you can contact us directly with our written proof as well as how / why you want to use PaperOffice.
Are there special discounts for schools, universities, NGOs, and non-profit organizations?Generally we do not offer discounts. However, if you are interested in PaperOffice and a case study in your area, please feel free to contact us.
How can I downgrade my user account license?How can I downgrade my user account license?
Where can I find the PaperOffice Setup?You can always find the latest setup directly at PaperOffice Setup
My scanner does not support TWAIN. How can I still scan or add the documents in PaperOffice?If your scanner does not support TWAIN, you can also use scanners with a WIA driver, because PaperOffice supports both TWAIN and WIA scanners. Another way to sa...
Which scanners are supported?Generally, all scanners available on the market are supported. Scanners with integrated WIA/TWAIN interface can be accessed directly via the ScanConnect. For sc...
Can I connect documents with contacts and addresses?Yes. Documents can easily be connected with existing contacts. The integrated contact management is even network-capable, so that all users in the network can a...
Is the data stored audit-proof?Yes, PaperOffice stores all data audit-proof by default and is GDPdU and GoBD compliant.
From what edition the regulation for long-term storage of digital data is ensured?All PaperOffice editions (PaperOffice ONE and PaperOffice TEAM) ensure compliance with these regulations since all PDF documents are created exclusively for lon...
Corresponds PaperOffice the principles of data access and verifiability of digital documents?PaperOffice's built-in version control automatically verifies the documents every time they change. PaperOffice corresponds to the GoBD and GDPdU in each editio...
How many documents can I store in PaperOffice?PaperOffice is technically scaled by so-called runtime licenses. So the required database structure always adapts to the requirements so that users don't have t...
Which program should I choose for optimal scanning?For an optimal scanning process, PaperOffice 3 offers optimized automatic programs, in addition to the original manufacturer software. To open the corresponding...
How do I change the folder icon?Folders can be marked with different existing icons. Select the corresponding folder and click with the right mouse button, then select "Folder icon". Then clic...
Database, folders, documents and document folders - how is the program structured?That's very easily explained: All virtual folders (left) contain documents, which are displayed in the document list (in the middle). The documents are stored e...
How do I migrate to new PC with PaperOffice and its database?If you want to move to a different computer (PC) with the PaperOffice database, all you have to do is copy the database and then connect to the database on the ...