<h3>Issue:</h3> <p>When starting and logging into PaperOffice, only the <b>"Status - Last Invoice"</b> window appears, and no other application windows or options are visible.<br> <img src="https://api.paperoffice.ai/latest/knowledge/image/15/d5c0595b7db14c4803ec75d23ca02c0680e16c14b80b4f64069f25c0960bff58" data-filename="Status-Rechnung.jpeg"><br></p> <p><br></p>
<h3>Cause:</h3> <p>This issue is typically caused by corruption, deletion, or unauthorized modification of local PaperOffice access files. This can happen due to interference from third-party software such as antivirus programs or system updates (e.g., Windows Update).</p>
<h3><br></h3> <h3>Solution: Reset the Local PaperOffice Directory</h3> <p>Follow these steps to resolve the issue:</p> <ol> <li><b>Close PaperOffice</b> if it is currently running.</li> <li>Press <span>Windows + R</span>, type <span>%localappdata%</span>, and press Enter.<br> <b>(This opens the "C:\Users\your_username\AppData\Local" folder.)</b></li> <li>Locate and <b>delete the folder named "PaperOffice"</b>.</li> <li>Navigate to <b>"C:\Users\your_username\PaperOffice"</b> and delete this folder as well.</li> <li><b>Ensure the <u>latest PaperOffice version</u> is installed</b> (even if only for testing). If your installation is not up to date, download and install/update to the newest release before launching again.</li> </ol>
<p>Once deleted, launch PaperOffice again. The application will automatically regenerate a fresh local directory.<br><br></p>
<p><b>Important:</b></p> <div> <p>After restarting PaperOffice, you will need to log in again using your registered email and password.<br> <span>This procedure generally <b>does not require a reinstall</b> of PaperOffice, as it concerns only local configuration files and not the core installation. <b>However, if you are not on the latest release, please update/install the current PaperOffice version</b> (even testwise) before signing in.</span></p> </div>
<p><b>Sign-in note:</b></p> <div> <p>If, after launching, you see <b>"User account does not exist"</b>, click <b>"Reset password"</b> and follow the instructions to set a new password for your registered email address.</p> </div>