Where a ticket is created
New support tickets for PaperOffice AI are created in the PaperOffice AI app (web or desktop) under Support.
The portal (portal.paperoffice.ai) is the public help and the Customer Success Hub. Articles there do not require signing in. A new product ticket is not created there as a substitute for the app.
Click path: Create a support ticket in the app.
What can help first
- Search these knowledge bases
- Getting started in the app: https://app.paperoffice.ai/en/paperoffice-account/getting-started
- Customer Success Hub: Welcome to the Customer Success Hub
Mobile app
Organization, billing and the full support area live in web and desktop. From a smartphone, use the web or desktop app.
Languages
The app follows /{lang}/ in 35 languages. Describe the ticket in the language expected for the reply.