Documents stay
When the organization Credits are used up, PaperOffice AI does not delete files, workspaces or users. Documents that are already stored remain readable.
What can stop: new processing. That includes import, upload with AI-DMS, IDP agents and workflow agents. The interface can refuse the action until Credits are available again.
Background: What are Credits?.
How to recognize it
The app shows the usage notice (courtesy buffer, limit, or empty wallet). Balance and usage live under billing:
- German: https://app.paperoffice.ai/de/paperoffice-account/billing/overview
- English: https://app.paperoffice.ai/en/paperoffice-account/billing/overview
Other UI languages: /{lang}/paperoffice-account/billing/overview.
What to do
- Plan credits reset on the billing date. Until then only the wallet remains.
- Topping up is available to the root account (organization owner): Top up the wallet.
- Member accounts ask the root account or someone with billing rights. They do not top up themselves.
- Auto-refill, where the plan includes it, lives on the same billing page. It does not replace a missing payment method.
Plan, wallet and invoices: Plan, wallet and invoices.
What still works
Search and open documents that are already processed, if the account may see that workspace. A new import waits until Credits are available: How do I import data into workspaces?.