<p class="remark yellow">PaperOffice PLUS must be active in order to use an SLA and you have to use the version PaperOffice Team<br><br>Contact our support team if you have questions about the SLA or if you have special requests</p> <hr> <p> An SLA contains different service levels. Accordingly, the costs depend on the scope of the services required. Among others, the following services are offered: </ p> <p class="sub-alt-header">Own PaperOffice contact</p> <ul> <li>Your own fixed PaperOffice contact with direct extension and guaranteed reaction times</li> </ul>
<p class="sub-alt-header">Support by phone, email, TeamViewer, WhatsApp, Skype</p> <ul> <li>Support can be provided on all desired support paths. On-site support and consultation (worldwide)</li> </ul>
<p class="sub-alt-header">Support hours 7:00-22:00, also public holidays</p> <ul> <li>Support hours 7:00-22:00, also holidays. Multilingual support in German, English, Spanish and Russian</li> </ul>
<p class="sub-alt-header">Third-party software training and support</p> <ul> <li>Also includes support for third-party software as well as general consulting, remote training, coaching, strategic planning and full DIN ISO / GOBD / DSGVO certification</li> </ul>