Which surface this knowledge base describes
PaperOffice AI in the browser and as a desktop app share the same interface. Paths, screenshots and menu items apply to both.
| Client | Address / entry | This KB |
|---|---|---|
| Browser (web app) | app.paperoffice.ai | yes |
| Desktop app (Electron or installed desktop PWA) | the same PaperOffice AI interface | yes |
| Mobile app (smartphone) | its own navigation | no — PaperOffice AI Mobile |
Product-wide topics (credits, account as a rule) live in PaperOffice AI: What is PaperOffice AI?.
PaperOffice Classic DMS is a different product. Classic help lives in the PaperOffice Classic DMS knowledge base, not here.
What belongs here
Organization settings, workspaces and the other paths of the web and desktop app.
Sign-in: Sign in, register, password.
Open organization settings: Open organization settings.
First workspace: How do I create workspaces in PaperOffice AI?. Add a document: Add a document. Import a store: How do I import data into workspaces?. Move from Classic: From PaperOffice Classic to PaperOffice AI.
The interface can be installed in the browser as a desktop app (PWA). It is the same PaperOffice AI app, not a second product.
Delete the organization account (root only): How do I delete my PaperOffice AI account?.
Portal and tickets
Help articles without signing in live in the Customer Success Hub. New support tickets are created in the PaperOffice AI app, not in the portal.