Baze znanja
- Zatražite savet ili demonstracijuTermini se ne mogu zakazati online. Za pitanja pre kupovine ili ličnu demonstraciju, pošaljite zahtev putem kontakt forme na paperoffice.ai; tim će vam se javit...
- API Documentation and PostmanLive API docs, Postman collection, and developer onboarding.
- MCP Server: Connect Claude, ChatGPT, Grok and CursorPaperOffice MCP for AI assistants — setup, permissions, and security in the Knowledge Base 'AI Connectors'.
- Welcome to the PaperOffice Customer Success HubOverview of tickets, knowledge base, and developer resources in the portal.
- Login via Magic LinkHow to log in to the portal and link your account.
- Create Support TicketSubmit a new inquiry to PaperOffice support.
- Understanding Ticket StatusMeaning of the statuses in your support ticket.
- Search Help & FAQHow to find answers in the knowledge base.
- Contact and Support ChannelsWhen to use Portal Ticket vs. paperoffice.ai Contact.
- Frequently Asked Questions about API UsageCredits, limits, and billing — overview for developers.
- PaperOffice Products at a GlanceDocument AI, Workflow AI, API platform and modules.
- Attach Files to TicketsUpload attachments in the ticket composer.
- Troubleshooting: Claude does not connect or shows no toolsTypical symptoms when connecting Claude to PaperOffice and how to fix them.
- PaperOffice for Claude, ChatGPT, Grok and Cursor — overviewWhat the PaperOffice AI connector does, which assistants are supported and what is required.
- Credits and billing for AI connector callsHow tool calls from Claude, ChatGPT, Grok or Cursor are billed and where to see usage.
- Connect Claude to PaperOfficeStep-by-step: add the PaperOffice connector in claude.ai, Claude Desktop or Claude Code and sign in with OAuth 2.1.
- What Claude can read and change in PaperOfficeTool families, read-only versus write actions, confirmations and how PaperOffice permissions apply.
- Disconnect Claude and revoke accessRemove the PaperOffice connector in Claude and end the OAuth connection from the PaperOffice side.
- Connect ChatGPT to PaperOfficeAdd the PaperOffice connector in ChatGPT, what the ChatGPT profile contains and what to keep in mind.
- Connect Grok to PaperOfficeAdd PaperOffice as a custom connector in Grok and sign in with OAuth 2.1.
- Connect Cursor to PaperOfficeAdd PaperOffice to Cursor with a user token in mcp.json — no OAuth pop-up.
- Security and data flow: what the assistant seesWhich data leaves PaperOffice when Claude, ChatGPT or Grok call a tool, where processing happens and what is logged.
- OAuth 2.1 and token types explainedWhy Claude, ChatGPT and Grok use OAuth, when a user or group token is the right choice and why secret keys are blocked.
- IT approval checklist for the PaperOffice connectorFacts IT and security teams need before approving the PaperOffice connector: domains, transport, authentication, data handling.
- WebhooksRegister HMAC-SHA256-signed endpoints for job and account events.
- MCP connect URLsProduction MCP hosts and profiles. Setup how-tos for Claude, ChatGPT, Grok and Cursor live in the AI Connectors knowledge base.
- Start SLAOptional processing_lane controls when a job starts in the queue and the credit multiplier — not when it finishes.
- Limits and creditsMinimum rate limits, response headers for limits and credits, lane multipliers and poll costs.
- Postman collection and llms.txtLive machine-readable specification. This is the source for endpoints — not a static export and not this article.
- API quickstartThe operating system of the PaperOffice API. Endpoint details live in llms.txt; this handbook explains auth, jobs, SLA, credits, webhooks and MCP.
- AuthenticationBearer tokens for the PaperOffice API: system keys, user tokens, group tokens and publishable keys.
- JobsHow PaperOffice jobs run: pipeline slugs, client_wait, HTTP 202, polling and error codes.
- Skener virusa pri otpremanju i prilikom prijema e-poštePaperOffice AI proverava svaki otpremljeni fajl i svaki privitak u e-poruci na prisustvo virusa pre nego što se sačuva. Zaraženi fajlovi se odbacuju i ne čuvaju...
- Tekstualne poruke od PaperOffice: čemu služePaperOffice šalje tekstualne poruke od pošiljaoca „PaperOffice“ samo za fiksne svrhe: kodove, pozivnice za potpisivanje, kao i linkove ili brojeve predmeta nako...
- Relations AI: kompanije, osobe i rokovi iz vaših dokumenataRelations AI automatski kreira organizacije i osobe na osnovu analiziranih dokumenata i prikazuje rokove poput datuma dospeća plaćanja ili isteka ugovora. Ovo n...
- Da li je dolazna e-pošta autentična? Šta PaperOffice AI može proveritiPaperOffice AI automatski ne proverava dolaznu e-poštu na autentičnost i ne daje presudu „autentično“ ili „lažno“. Međutim, možete pregledati zaglavlje i pošilj...
- Servisi za podatke: Provera PDV ID, devizni kursevi, geokodiranje i mapePaperOffice proverava PDV ID-jeve protiv VIES-a, pruža devizne kurseve, pretvara adrese u koordinate i prikazuje mape. Možete isprobati servise u Data AI Playgr...
- Skor za rizik od prevare, provera PDV ID (VIES) i bezbednosni karantin sa AI-DMS UltraSa AI-DMS Ultra, bezbednosna revizija proverava svaki novi dokument: skor za rizik od prevare od 1 do 10 sa obrazloženjem, provera PDV ID putem VIES-a i, kod vi...
- Ostanite informisani: aktivnost otpremanja, sažetak radnog prostora i Problem SolverPod Analytics AI → Aktivnost i obrada vidite kada i ko je otpremio dokumente. Sažetak radnog prostora dostupan je samo putem API-ja i MCP-a, a ne kao stranica u...
- Knowledge Graph: Mreža dokumenata, transakcije i mapa pošiljalacaKnowledge Graph prikazuje kako su vaši dokumenti, kompanije i brojevi povezani. Potrebni su dokumenti obrađeni pomoću AI-DMS Premium ili Ultra – Basic ne kreira...
- Šta je PaperOffice AI?PaperOffice AI je trenutni proizvod (web, desktop i mobilni). Ova baza znanja obuhvata ceo proizvod, a ne samo jedan klijent.
- Nivoi AI-DMS: Basic, Premium i UltraAI-DMS pripada radnom prostoru. Novi radni prostori počinju sa Premium. Basic za masovnu obradu bez poslovnih polja; Ultra samo kada je potrebno razumevanje sli...
- Gde se čuvaju moji podaci? U našem sopstvenom data centru u Navari, ŠpanijaVaši dokumenti se obrađuju, čuvaju i prave im rezervne kopije isključivo u Španiji, u sopstvenom data centru PaperOffice u Navari. Sa vašim sopstvenim skladište...
- Rokovi ugovora: trajanje, obnova i poslednji dan za otkazivanjeU nivoima AI-DMS Premium i Ultra, PaperOffice čita trajanje, rok za otkazivanje i obnovu iz ugovora i prikazuje poslednji dan za otkazivanje na kartici Rokovi. ...
- Koristite svoj veb-sajt kao izvor znanjaIzvor web stranice čita javne HTTPS stranice vaše web stranice i pohranjuje ih kao interne članke u bazi znanja, koju koriste i chat na vašoj web stranici i jav...
- Podešavanje Conversation Agent za telefonske poziveConversation Agent odgovara na pozive sa sopstvenog telefonskog broja i odgovara iz vaših baza znanja. Broj zatražite na kartici Telefonija. Dostupno od Profess...
- Povežite praćenje pošiljki sa GLS i DB SchenkerPod Knowledge Base AI → Operativni izvori povezujete podatke o pošiljkama od GLS ili DB Schenker. Krajnji kupci vide pošiljku tek nakon dokaza identiteta.
- Kreirajte IDP agente iz predložaka (ranije Prodavnica veština)IDP agente kreirate pod Document AI → IDP agenti, najbrže pomoću unapred definisanog predloška. Ranija Prodavnica veština više ne postoji; njene predloške nalaz...
- Upit radnom prostoru putem telefona: deljenje broja telefona sa PIN-omKod deljenja broja telefona, primalac poziva sa svog registrovanog mobilnog broja, unosi svoj PIN i postavlja pitanje razgovornom agentu u vezi sa tačno jednim ...
- Trust Agent i poverljivi sertifikat: proverite PDF dokumente na manipulacijuOtkrivanje manipulisanih ili falsifikovanih faktura: Trust Agent proverava PDF dokumente na serveru na skrivene sadržaje, preklope i tehničke anomalije i čuva r...
- Šaljite dokumente bezbedno putem e-pošte: PDF lozinka, sigurna veza i evidencija isporukeSa opcijom „Pošaljite putem e-maila“ šaljete do 10 dokumenata putem sigurne veze sa lozinkom za PDF; svako otvaranje i preuzimanje se beleži. Veza važi 7 dana, ...
- PDF Studio u aplikaciji: konvertujte, spajajte i štitite PDF fajloveU PDF AI Playground aplikacije konvertujete fajlove, spajate PDF-ove i dodajete ili uklanjate lozinke. Preuzimate rezultat; on se automatski ne arhivira u radno...
- PaperOffice PDF čitač: čitajte besplatno, alati uz računPaperOffice PDF čitač otvara PDF datoteke u pregledniku ili kao Windows aplikaciju bez otpremanja. Čitanje i osnovne funkcije su besplatne bez prijave; više ala...
- Dokumenti na vašem sopstvenom serveru: BYOS u PaperOffice AI umesto PaperOffice ClassicSa funkcijom „Vlastito skladištenje (BYOS)“, PaperOffice AI čuva fajlove radnog prostora šifrovano na vašem serveru ili NAS-u; za ovo vam nije potreban PaperOff...
- Povežite n8n, Make i Zapier sa PaperOffice AIPovezujete n8n, Make i Zapier putem REST API-ja pomoću API ključa i putem webhookova, a n8n takođe i putem svog MCP klijenta. Webhook ciljevi u Workflow Agents ...
- Media AI: govor, prevodi, slike i dokumenti kao audioknjigeMedia AI kombinuje Voice Studio (tekst u govor, govor u tekst), Translate Studio i Image Studio (generisanje, analiza, uklanjanje pozadine). Sve su to naplatne ...
- Why I can not redeem my download code?Once a download code is activated, the included license will be added to the user account that redeemed the download code. This means that this user account now...
- How can I create new folders?Select the folder under which you want to create a new subfolder by right-clicking on it to open the context menu. Now click on "Create new subfolder", enter th...
- Store note information and assign tasksYou can put notes on certain areas of the document, which you e.g. highlight or for which you want to leave a comment. You can manage them and search for them w...
- Settings under database, backup and exportWith PaperOffice, backing up, exporting and restoring your data is easy and user-friendly. To make the settings for automated backup or bulk export in PaperOffi...
- What is a SmartSpell dictionary and how can I manage it?SmartSpell is the automated word correction tool for your text recognition. SmartSpell uses its own industry-specific dictionaries to perform the recognition as...
- How does the text recognition works for my documents?All documents and files added to PaperOffice are completely text-recognized by the built-in SmartSpell OCR text recognition and corrected by extensive internal ...
- DropMail Not Receiving Attachments – Troubleshooting GuideIssue Summary You’re attempting to use DropMail to import files via email, but no files are being received or processed by PaperOffice. Root Causes & Explanatio...
- What does PaperOffice LITE or Lite mode mean?PaperOffice's range of functions is limited to export and read-only access in order to guarantee access to the PaperOffice database at all times, even without a...
- How do I access the PaperOffice database from an external network?Please note that these instructions are explicitly about setting up a router. We would also like to point out that PaperOffice assumes no responsibility for the...
- How does the advanced search work?Advanced search PaperOffice has various search and filter functions that enable quick retrieval. For example, when archiving documents and files, OCR is used as...
- DropMail settingsDropMail - your custom email address With DropMail you get your personal email address, to which you can send necessary documents anytime and anywhere and thus ...
- How do I perform a self-diagnosis in PaperOffice?Start PaperOffice for now. Then click on "Options" in your login window and select "Run self-diagnostics" in the "Help" section. PaperOffice will now run a diag...