Базы знаний
Customer Success Hub
- Willkommen im PaperOffice Customer Success Hub## Was ist der Customer Success Hub? Der **PaperOffice Customer Success Hub** ist Ihr zentraler Einstieg für Support, Hilfeartikel und Entwickler-Ressourcen — o...
- Anmeldung per Magic Link## Magic Link — Schritt für Schritt 1. Klicken Sie in der Seitenleiste auf **Anmelden**. 2. Geben Sie Ihre E-Mail-Adresse ein. 3. Klicken Sie auf **Magic Link s...
- Support-Ticket erstellen## Ticket erstellen ### Als Gast 1. Öffnen Sie **Kontakt** in der Navigation. 2. Wählen Sie den passenden Kanal (Portal-Ticket oder Kontaktformular auf paperoff...
- Ticket-Status verstehen## Statusübersicht | Status | Bedeutung | |--------|-----------| | **Offen / Neu** | Ticket eingegangen, noch in Bearbeitung | | **In Bearbeitung** | Ein Suppor...
- Hilfe & FAQ durchsuchen## Wissensdatenbank nutzen 1. Öffnen Sie **Hilfe & FAQ** in der Seitenleiste oder auf der Startseite. 2. Nutzen Sie die **Suche** (mindestens zwei Zeichen) oder...
- Termin auf paperoffice.ai buchen## Terminbuchung Termine für Beratung oder Demo werden **nicht im Portal** gebucht, sondern auf **paperoffice.ai**: 1. Klicken Sie in der Seitenleiste auf **Ter...
- Kontakt und Support-Kanäle## Support-Kanäle | Kanal | Wann nutzen? | |-------|----------------| | **Portal-Ticket** | Bestehende Kunden, Nachverfolgung, Anhänge | | **Kontakt auf paperof...
- API-Dokumentation und Postman## Entwickler-Ressourcen Das Betriebshandbuch der API steht in der Knowledge Base **API documentation**: - [API-Schnellstart](/kb/api-docs/api-quickstart) - [Au...
- MCP Server: Claude, ChatGPT, Grok und Cursor verbinden## Model Context Protocol (MCP) Der **PaperOffice MCP Server** verbindet KI-Assistenten (Claude, ChatGPT, Grok, Cursor) mit Ihren PaperOffice-Workspaces — ohne ...
- Häufige Fragen zu API-Nutzung## FAQ API & Nutzung ### Wo sehe ich meinen Verbrauch? Im PaperOffice-Dashboard unter Abrechnung / API-Nutzung. ### Was passiert bei leerem Guthaben? API-Aufruf...
- PaperOffice-Produkte im Überblick## Produktlandschaft **PaperOffice** vereint Document AI, Workflow AI, Analytics AI und eine **API-first** Plattform: - **Document AI** — OCR, Klassifikation, E...
- Attach Files to TicketsUpload attachments in the ticket composer.
AI Connectors
Connect Claude, ChatGPT, Grok and Cursor to PaperOffice: setup, permissions, security, troubleshooting.
- Connect Claude to PaperOfficeStep-by-step: add the PaperOffice connector in claude.ai, Claude Desktop or Claude Code and sign in with OAuth 2.1.
- PaperOffice for Claude, ChatGPT, Grok and Cursor — overviewWhat the PaperOffice AI connector does, which assistants are supported and what is required.
- Credits and billing for AI connector callsHow tool calls from Claude, ChatGPT, Grok or Cursor are billed and where to see usage.
- What Claude can read and change in PaperOfficeTool families, read-only versus write actions, confirmations and how PaperOffice permissions apply.
- Disconnect Claude and revoke accessRemove the PaperOffice connector in Claude and end the OAuth connection from the PaperOffice side.
- Connect ChatGPT to PaperOfficeAdd the PaperOffice connector in ChatGPT, what the ChatGPT profile contains and what to keep in mind.
- Connect Grok to PaperOfficeAdd PaperOffice as a custom connector in Grok and sign in with OAuth 2.1.
- Connect Cursor to PaperOfficeAdd PaperOffice to Cursor with a user token in mcp.json — no OAuth pop-up.
- Security and data flow: what the assistant seesWhich data leaves PaperOffice when Claude, ChatGPT or Grok call a tool, where processing happens and what is logged.
- OAuth 2.1 and token types explainedWhy Claude, ChatGPT and Grok use OAuth, when a user or group token is the right choice and why secret keys are blocked.
- IT approval checklist for the PaperOffice connectorFacts IT and security teams need before approving the PaperOffice connector: domains, transport, authentication, data handling.
- Troubleshooting: Claude does not connect or shows no toolsTypical symptoms when connecting Claude to PaperOffice and how to fix them.
API documentation
How the PaperOffice API works: authentication, jobs, start SLA, credits, webhooks, MCP URLs and the live specification.
- API quickstartThe operating system of the PaperOffice API. Endpoint details live in llms.txt; this handbook explains auth, jobs, SLA, credits, webhooks and MCP.
- MCP connect URLsProduction MCP hosts and profiles. Setup how-tos for Claude, ChatGPT, Grok and Cursor live in the AI Connectors knowledge base.
- AuthenticationBearer tokens for the PaperOffice API: system keys, user tokens, group tokens and publishable keys.
- Start SLAOptional processing_lane controls when a job starts in the queue and the credit multiplier — not when it finishes.
- Limits and creditsMinimum rate limits, response headers for limits and credits, lane multipliers and poll costs.
- WebhooksRegister HMAC-SHA256-signed endpoints for job and account events.
- Postman collection and llms.txtLive machine-readable specification. This is the source for endpoints — not a static export and not this article.
- JobsHow PaperOffice jobs run: pipeline slugs, client_wait, HTTP 202, polling and error codes.
PaperOffice Classic DMS
- Как работает расширенный поиск?Thanks to the advanced search, you can filter your documents extensively.
- Какие языки поддерживаются в PaperOffice для распознавания текста?Every document in PaperOffice is recognized by the text. PaperOffice automatically recognizes the language of your document, using specialized dictionaries to i...
- Как я могу отменить свою подписку?Если вы хотите отменить подписку PaperOffice, Вам просто нужно остановить запланированную оплату подписки, например, через PayPal. PaperOffice автоматически уда...
- Как управлять масками хранения для автоматизации PIA?PIA storage masks are set to fully automatically tag and save your documents after you have learned in the templates. In this case, various specifications such ...
- На что я должен обращать внимание при отправке писем с помощью кнопки Outlook AddIn?Если Вы хотите перенести электронную почту из Outlook в PaperOffice с помощью кнопки Outlook AddIn, очень важно отметить, что может быть открыта только одна инс...
- Как изменить порядок существующих папок или подпапок?With slight drag & drop (drag & drop) folders or subfolders can be moved to a corresponding folder as a subfolder or between two desired folders. Select a folde...
- Как выполнить пакетное сканирование с использованием страниц-разделителей PaperOffice?Open PaperOffice and press F5 to start the Scan process. On the top right corner click on "Print separating page" Print as many separating pages as you need dep...
- Какую автоматизацию и мониторинг можно выполнять в PaperOffice?PaperOffice can independently monitor Windows directories or Outlook folders. In addition, a specific PIA mode can be set for each monitoring.
- A cosa devo fare attenzione quando invio messaggi di posta elettronica tramite il pulsante Outlook AddIn?Se desideri trasferire un'e-mail da Outlook a PaperOffice utilizzando il pulsante Componente aggiuntivo di Outlook, è molto importante notare che può essere ape...
- Какие значения могут быть созданы как пользовательские поля?Можно заранее определить, какой тип ввода может быть сделан в новом пользовательском поле. Текст: однострочный или многострочный, дата, цифры и десятичные знаки...
- Руководство по установке (Экспресс-установка)We generally recommend contacting the PaperOffice support team to resolve the issue through our free installation service via phone and Teamviewer. Open your br...
- Какую информацию и настройки я могу сделать для существующего пользователя?A user who already exists in PaperOffice can be edited very easily. How the first name and the last name can be changed by entering the changed first name or la...