PaperOffice Classic DMS

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Why I can not redeem my download code?Once a download code is activated, the included license will be added to the user account that redeemed the download code. This means that this user account now...
How can I create new folders?Select the folder under which you want to create a new subfolder by right-clicking on it to open the context menu. Now click on "Create new subfolder", enter th...
Store note information and assign tasksYou can put notes on certain areas of the document, which you e.g. highlight or for which you want to leave a comment. You can manage them and search for them w...
Settings under database, backup and exportWith PaperOffice, backing up, exporting and restoring your data is easy and user-friendly. To make the settings for automated backup or bulk export in PaperOffi...
What is a SmartSpell dictionary and how can I manage it?SmartSpell is the automated word correction tool for your text recognition. SmartSpell uses its own industry-specific dictionaries to perform the recognition as...
How does the text recognition works for my documents?All documents and files added to PaperOffice are completely text-recognized by the built-in SmartSpell OCR text recognition and corrected by extensive internal ...
DropMail Not Receiving Attachments – Troubleshooting GuideIssue Summary You’re attempting to use DropMail to import files via email, but no files are being received or processed by PaperOffice. Root Causes & Explanatio...
Wat betekent de PaperOffice LITE- of Lite-modus?Het scala aan functies van PaperOffice is beperkt tot export en alleen-lezen toegang om te allen tijde toegang tot de PaperOffice-database te garanderen, zelfs ...
How do I access the PaperOffice database from an external network?Please note that these instructions are explicitly about setting up a router. We would also like to point out that PaperOffice assumes no responsibility for the...
How does the advanced search work?Thanks to the advanced search, you can filter your documents extensively.
DropMail-instellingenDropMail - your custom email address With DropMail you get your personal email address, to which you can send necessary documents anytime and anywhere and thus ...
How do I perform a self-diagnosis in PaperOffice?Start PaperOffice for now. Then click on "Options" in your login window and select "Run self-diagnostics" in the "Help" section. PaperOffice will now run a diag...
Where can I find the cost overview?The cost overview can be found under Price and cost overview
How can I mark all documents in the documents list?To mark all documents within your document list, select "Mark all", this function is useful if, for example, if you want to move many documents to another folde...
Task managementThe task management lists all existing tasks. This not only lists tasks that have been set in a document area, but that have been generally stored. Top task lis...
Once 360 Total Security is installed, PaperOffice will stop working or some functions will not runYes, this is a known problem, once 360 Total Security antivirus software has been installed, PaperOffice will no longer work properly. Unfortunately, adding Pap...
Meld een probleem, bug of fout aan supportHow to report a bug PaperOffice greatly appreciates your assistance and you will receive a one-time bug catch bonus of up to 500,- Euro under certain circumstan...
How does the WebCapture work?The WebCapture integrated in PaperOffice saves the web pages as a PDF document
I want to use an existing PaperOffice license on a new PC, how can I do that?The PaperOffice Program License is always bound to the PaperOffice User Account with which you have redeemed the Download Code. In principle, you install PaperO...
How are storage masks created and when are they executed?Thanks to the AI-based Intelligent Storage, PaperOffice can automatically recognize all your documents as well as index them, read out complete content and then...
How do I set up port forwarding with the FritzBox router?Port forwarding with the Fritz! Box router is very easy. The following video, as well as the description below, describes all the steps in detail. Bekijk de vid...
Which entries can be searched in PaperOffice?Full Database Search All information stored in PaperOffice will be automatically searched, such as documents, emails, folder and subfolder names, document text ...
What is a document preview and where can I find it?Each added document in PaperOffice is processed to create a preview of each document page and display it. Click on any document in the document list - the large...
How can I add or change a folder color? <br>In addition to folder icons, folder colors can be added to additionally colorize them. You can easily add a folder color by right-clicking on the desired folder...
If I want to use PaperOffice on multiple PCs on the network, how many licenses do I need?In PaperOffice the license model in the network is regulated as follows: If you would like to install PaperOffice on 3 PCs but do not use it at the same time or...
Synology NAS setup MariaDB 10 for PaperOfficeDisclaimer : Instructions for third-party software or third-party hardware are only intended as rough assistance or guidelines, are at your own risk and are not...
What is a document list and where do I find it in PaperOffice?The document list lists all documents containing one folder or the other. It is the central display element in PaperOffice for the collection of documents. The ...
Scan2FolderIf you do not have a scanner with a WIA / TWAIN interface, you can access and save the documents from the Scan2Folder directory of your scanner. Make sure that ...
Wat moet ik doen als de foutcode #E800 wordt weergegeven?Description The #E800 is a normal error which appears everytime when PaperOffice could not start correctly the last time. Solutions Usually just by clicking on ...
How to backup and restore in Synology NAS of MariaDB 5?Disclaimer : Instructions for third-party software or third-party hardware are only intended as rough assistance or guidelines, are at your own risk and are not...
PaperOffice-releases en -wijzigingen (geschiedenis)R240801 van 01.08.2024 (NIEUW) Integratie van de nieuwste MariaDB-connectoren voor verbeterde databaseprestaties en verhoogde stabiliteit. (VERBETERD) Uitgebrei...
Het Oplossen van Problemen bij het Maken van een PaperOffice Database op Synology NAS-apparatenProbleembeschrijving Sommige gebruikers kunnen een probleem tegenkomen bij het maken van een nieuwe database voor PaperOffice op bepaalde Synology NAS-apparaten...
Synology NAS Setup MariaDB 10 for PaperOffice (Video)Disclaimer : Instructions for third-party software or third-party hardware are only intended as rough assistance or guidelines, are at your own risk and are not...
Wat is een ondersteuningsniveau en welke bestaan er?De rol van technische ondersteuning Technische ondersteuning is een service die gebruikers van technologische producten of services helpt. Technische ondersteun...
How do I uninstall and install PaperOffice correctly?Open the "Control Panel", click "Uninstall a program" under "Programs" and look for the PaperOffice program in the list. With a right click you can choose the o...
During a scan attempt, the error is displayed with the scanner driver. How can I solve it?If your scanner is listed in PaperOffice, but you receive an error message when attempting to scan that there is a problem with the scanner driver, the cause ma...
Ik krijg de waarschuwing #W500 bij het startenI get the warning #W500 when starting
When I print with "Realify PaperOffice" "Unlicensed printer" appearsUnlicensed printer In this case you need to remove and reinstall the PaperOffice virtual printer: To delete a printer, select the Start button and then Configur...
How do I create notes or tasks on a document?Notes can be added anywhere in the document and you can add comments and comments to these notes. Tasks can be stored for the notes already created, and pre-def...
How to work with QR codes?If you have a label printer, you can print QR codes and then place them on our documents. To do this check the appropriate box, as shown in the image below: Cli...
Verlenging en beëindiging van PaperOffice PlusTermijn en beëindiging voor bestellingen via de PaperOffice webshop: Bij het bestellen bepaalt u zelf of PaperOffice PLUS na de inbegrepen inclusieperiode autom...
What settings can be made?In general settings, display settings, installation of components, intelligent services and background processing can be set.
What performance limits exist?While PaperOffice generally has no restrictions to provide our customers with maximum flexibility, there are still technical limits that need to be considered. ...
Wat te doen als u de foutcode #E6120 ontvangt - De PaperOffice API-toegang tot poorten 8890-8892 wordt geblokkeerd door uw antivirus of firewall!If you receive the error code "# E6120", make sure that ports 8890 - 8892 are not being blocked by your antivirus / firewall or occupied by any other third-part...
I have problems or my antivirus is blocking PaperOffice - what can I do?We generally recommend contacting PaperOffice support team to resolve the issue through our free installation service via phone and teamviewer support@paperoffi...
How can I add folders or edit folder properties? What does the context menu of the folder list mean?Very simple: Go to www.paperoffice.com and download the current program installer. Run setup and in the first step select the release with the number R11975 und...
I have problems with PaperOffice 2015 or olderPaperOffice versions like PaperOffice 2015 and older are no longer supported. The end of support for the outdated 2015 version has been announced several times ...
How can I redeem a download code?To redeem a download code and activate the license it contains, proceed as follows: 1. Start PaperOffice. Select the user account for which the license should b...
Wat moet ik doen als de foutcode #E6665 verschijnt?Uw database heeft het maximum aantal documentpagina's bereikt. Oplossing: Voeg een nieuw gebruikersaccount toe om de limiet te verhogen. Klik hier om een overzi...
Can my data be ported from a local database to the external database (server or NAS)?Yes, your data can be ported. However, since this process requires technical database know-how, we kindly ask you to contact technical support in advance suppor...
PIA Toont Vorige Documentafbeelding of KnippertProbleem: Bij het importeren van meerdere documenten via het PIA-opslagdialoogvenster kan de voorbeeldafbeelding de vorige afbeelding tonen of knipperen. Mogeli...
Hoe kan ik mijn abonnement opzeggen?Als u uw PaperOffice-abonnement wilt opzeggen, hoeft u alleen de geplande abonnementsbetaling stop te zetten, b.v. via Paypal. PaperOffice verwijdert automatisc...
How do I manage storage masks for PIA automation?PIA storage masks are set to fully automatically tag and save your documents after you have learned in the templates. In this case, various specifications such ...
How do I perform a batch scanning with PaperOffice separator pages?Open PaperOffice and press F5 to start the Scan process. On the top right corner click on "Print separating page" Print as many separating pages as you need dep...
Which automation and monitoring can be carried out in PaperOffice?PaperOffice can independently monitor Windows directories or Outlook folders. In addition, a specific PIA mode can be set for each monitoring.
Ultimate installation guide (Express Installation)We generally recommend contacting the PaperOffice support team to resolve the issue through our free installation service via phone and Teamviewer. Open your br...
What information and settings can I make for an existing user?A user who already exists in PaperOffice can be edited very easily. How the first name and the last name can be changed by entering the changed first name or la...
Hoe werkt centraal gebruikersbeheer?User administration With the central user administration you have an overview of all user data and their release levels. The user administration in PaperOffice ...
Create user groups and assign rightsUser groups serve to simplify the administration of rights, especially with a large number of users. The groups can only be created and changed by the administr...
Verzend documenten met ShareHubThanks to the ShareHub module integrated in PaperOffice, you can easily and securely send your documents from PaperOffice password-protected to your contacts wi...
Legally compliant document entry - Transfer to tax advisor - PaperOffice and DATEVThe video, which is available in german, describes how the legally compliant document entry in PaperOffice works and how your documents can be transferred simpl...
How does the virtual printer work?The vPrinter is a virtual printer that PaperOffice automatically installs to save information from any application at the push of a button. With the simple comm...
Wat houdt een PaperOffice Plus (voorheen USP Plus) in?PaperOffice Users with PaperOffice Plus are generally treated with preference, as well as the response times and free act of generosity / support provided by ou...
PaperOffice Live Keyword Search and Filter Settings, Quick Search and Advanced SearchThe video describes how you can easily and quickly find everything with the help of the PaperOffice integrated search and filter functions. PaperOffice does an ...
What is shown in the system notification in the Documents in progress area?This will list all documents that are currently being processed.
Synology NAS Setup MariaDB 5 for PaperOffice (Video)Disclaimer : Instructions for third-party software or third-party hardware are only intended as rough assistance or guidelines, are at your own risk and are not...
What is displayed in the system notification in the area of general notifications?Notification lists everything if you have missed an important notification at that moment. So you can see at a glance whether and when the text recognition and ...
QNAP NAS setup for PaperOffice document management system (video)Disclaimer : Instructions for third-party software or third-party hardware are only intended as rough assistance or guidelines, are at your own risk and are not...
What is shown in the system notification in the Documents in Process area?Documents in Process represents what is happening right now.
How do I learn in the document templates in PaperOffice?Thanks to the AI-based Intelligent Storage, PaperOffice can automatically recognize all your documents as well as index them, read out complete content and then...
What does text recognition mean for the document page?The worldwide unique SmartSpell text recognition extracts the text from almost any file or paper document and creates a full-text search catalog. Extensive indu...
Which label printers does PaperOffice support?The Brother QL-700 is recommended, but other Brother label printers can also be used. Alternatively, barcodes can also be output on normal A4 sheets. Label prin...
How do I search for a PaperOffice document using a QR code?Every document archived in PaperOffice receives a unique Document ID, which you can easily copy, print and attach to your document from the properties of the do...
Which antivirus are compatible with PaperOffice?In the following list we publish all the compatible antivirus that have been tested by the PaperOffice team and that after the tests have given a positive and e...
How is the PaperOffice surface structured?The PaperOffice user interface is clearly structured and consist of 7 areas . The first area represents the view options. By default, PaperOffice starts with th...
How to correctly configure MariaDB-MySQL database or NAS (my.ini o my.cnf)?There is no ideal predefined configuration for a database. Depends on the The configuration can vary depending on the workload, the connections and the connecte...
Hoe is het inlogvenster opgebouwd en welke functies bevat het?Login window You can add new users, perform database connections and license management from the extensive login window. How you can add new users is explained ...
Perform database migration from MariaDB 5 to MariaDB 10 for Synology NAS upgrade to DSM 7Disclaimer : Instructions for third-party software or third-party hardware are only intended as rough assistance or guidelines, are at your own risk and are not...
Disconnect the existing database connectionTo disconnect from your current database, go to your PaperOffice login window. Click the "Options" arrow. Now select "Continue and manage database connection" u...
In welke talen wordt de ondersteuning uitgevoerd?Telefonische PaperOffice-ondersteuning is beschikbaar in de volgende talen: Duitse Engels Spaans
Database manager for creating local and custom databasesDisclaimer : Instructions for third-party software or third-party hardware are only intended as rough assistance or guidelines, are at your own risk and are not...
MariaDB does not detect my.cnf configuration file in UbuntuIn some cases, when MariaDB is installed on Ubuntu and, in particular, on virtual machines, the MariaDB server does not recognize the configuration file my.cnf,...
Custom database selection (local and NAS)Disclaimer : Instructions for third-party software or third-party hardware are only intended as rough assistance or guidelines, are at your own risk and are not...
Wat moet ik doen als de foutcode #E6645 verschijnt?Als u dit bericht ontvangt, ondersteunt uw licentietype geen database met meerdere gebruikersaccounts. Gebruik een PaperOffice-versie die meerdere gebruikers on...
Hoe kom ik aan mijn gegevens als PaperOffice op een dag misschien niet bestaat?Very easily! By performing the 1-Click Mass Exporter . The standard module in PaperOffice exports all available documents as an original file and the existing f...
Creation of a new database (user defined)The following instructions describe the creation of a new local database . Click with the left mouse button in the white field and in the next step select the p...
Integration of an existing local database or an existing data backupIf you are currently connected to a database, you must first disconnect. Start PaperOffice and click "Options" in your login window. Select the entry "Continue ...
Hoe kan ik mijn gebruikersaccount upgraden van HOME / ONE naar TEAM?Plaats hiervoor de bestelling via de PaperOffice Shop . Voer in de laatste stap gewoon de gebruikersaccounts in die moeten worden geüpgraded naar TEAM.
What are the advantages of using a database on a NAS device (such as Synology or QNAP)?Using the database on an external server or NAS instead of locally brings many advantages, such as: - No database server has to be started locally, which means ...
What is a MasterKey and why do I need it?All documents are archived highly encrypted in the central digital database. This database receives a unique MasterKey to comply with Zero-Knowledge technology ...
Integration of a new QNAP NAS database in PaperOfficeThe QNAP NAS setup is very easy and is done in 5 steps. The following topic describes all the steps, how you can easily set up Maria DB 5.5 in QNAP and then con...
Synology Migration Error Message "#1819 Your password does not satisfy the current policy requirements"Disclaimer : Instructions for third-party software or third-party hardware are only intended as rough assistance or guidelines, are at your own risk and are not...
Can the intermediate step in the Excel data file by clicking the hyperlinks be skipped?If you have your document/documents exported with the Excel data file via the advanced search and then in "Select action", the link of the corresponding file in...
Integration of an existing QNAP NAS database in PaperOfficeAn existing PaperOffice database is integrated on the QNAP.
Integration of a new Synology NAS database in PaperOfficeSynology NAS setup is very simple and is done in 5 steps. The following topic describes all the steps, how you can easily set up the Maria DB in Synology and lo...
How do I monitor a Windows folder with PaperOffice - optimized for mass import?Monitoring a Windows folder with PaperOffice is very easy. The following video describes the steps to easily add a Windows folder to automatically monitor and a...
Integration of an existing Synology NAS database in PaperOfficeAn existing PaperOffice database is integrated on the Synology.
Error: License update required appears at loginA newer release is available than your current license allows. This error only appears if PaperOffice Plus is NOT active, because monthly release updates are on...
What can I do when the notification ''PaperOffice performance is currently being severely limited by the mass processing process'' does not go away?If after a massive import you receive the notification "PaperOffice performance is currently being severely limited by the mass processing process" and it doesn...
DropPage-instellingenDropPage - your custom website DropPage is from the PaperOffice 2020 version an integrated module and part of the PaperOffice Plus Online Services, which allows...
Which label sheets are recommended for printing the QR codes?The label output on A4 sheets is optimized for label sheets with the size of the individual labels of 64.6 x 33.8 mm. Such as the manufacturer Avery Zweckform (...
PaperOffice-interface start niet of kan niet worden geslotenWhen clicking on the PaperOffice icon the program does not respond and does not open it can be to several causes. To fix the issue try the following steps: 1. C...
How can I create and manage stamps in PaperOffice and carry out automatic actions, workflows with stamps? Assign user rights to stamps?The use of stamps and automatic actions triggered by stamps is available from the PaperOffice 2022 version. Stamp Management In the stamp management screen, you...
What must be considered when updating a network version?PaperOffice updates are released to publish new functions and changes, but also to adapt to your Windows system. Therefore, it is very important to adapt ALL us...
MailConnect settingsMailConnect - POP3 monitoring With MailConnect, thanks to the POP3 monitoring , you can archive your emails, including attachments, automatically, legally and d...
How to add and delete stamps on the document?The use of stamps and automatic actions triggered by stamps are available from the PaperOffice 2022 version. Stamp overview Manage Stamps In the stamp managemen...
ExplorerConnect Help (Directory Monitoring)This HelpDesk entry is currently being processed. We apologize for the inconvenience.
Hoe activeer ik automatisch inloggen bij PaperOffice?Hoe activeer ik automatisch inloggen bij PaperOffice?
I want to use FolderMount or the mass importer - what needs to be considered?Technical requirements General rule Bulk processing is best and most stable with an optimally configured local MariaDB database, fast M2 memory, lots of RAM and...
Help for Outlook monitoring (emails are imported) OutlookConnectOutlookConnect - Monitoring of Outlook folders The automatic Outlook folder monitoring allows you to automatically add documents in the background directly from...
Wat moet ik doen als ik foutcode #E405 krijg Internetverbinding niet gevonden?Wat moet ik doen als ik foutcode #E405 krijg Internetverbinding niet gevonden?
Is there a certificate for GDPR compliance?No, there are no uniform certificates, which various software manufacturers refer to as the "GDPR certificate". These are illegal and will not be accepted by th...
Help for the Workflow control window*Dieser Bereich befindet sich zur Zeit in Bearbeitung und wird demnächst vervollständigt. Bitte entschuldigen Sie die Unannehmlichkeiten.
How can I download older PaperOffice releases?Very simple: Go to www.paperoffice.com and download the current program installer. Run setup and in the first step select the Release with the necessary number ...
QNAP mysqli_real_connect(): (HY000/2002): Geen dergelijke bestands- of mapfoutQNAP mysqli_real_connect(): (HY000/2002): No such file or directory error
How do I export documents as original files?One-click mass export writes original files and folders to a directory. That is the path into PaperOffice AI — not a MariaDB backup.
I'm having problems importing my contacts (Outlook or CSV). What can I do?The post is created. We apologize for any inconvenience.
Mijn scanner verschijnt niet in de PaperOffice-scanmoduleProbleem Geen van mijn scanners verschijnt in de vervolgkeuzelijst in de PaperOffice-scanmodule (ScanConnect) Testen PaperOffice leest alle beschikbare scanners...
How do I remove documents in PaperOffice after the legal retention period has expired?After the retention period has expired, you can easily remove your documents from PaperOffice. We will use the example of the 10-year retention period for an in...
Wat moet ik doen als de foutcode "#E911" wordt weergegevenThe error indicates that your database has already been started with a new version / release and that you can no longer access your old release. When PaperOffic...
Which PaperOffice version is suitable for me?PaperOffice offers different versions of its document management system (DMS) to meet the different needs of users. It is important to choose the right version,...
QNAP NAS setup MariaDB 5.5 for PaperOfficeDisclaimer : Instructions for third-party software or third-party hardware are only intended as rough assistance or guidelines, are at your own risk and are not...
What is the difference between "My PaperOffice documents" and "My Windows documents" in the PaperOffice folder list (FolderCrypt and FolderMount)?The PaperOffice folder structure supports a hybrid mode , which combines the best of both worlds - data storage in the PaperOffice SQL database (these are the d...
Where can the user email address and / or password be changed?The user's email address or a password can easily be changed in the login window. Start your PaperOffice and click on "Change password or email address?". Confi...
PaperOffice toont alleen een wit scherm (Windows 11)Fout Wanneer PaperOffice start, toont het alleen een wit scherm en loopt vast. Probleem Dit is een bekende fout van Windows 11 bij gebruik van meer dan één moni...
What is a document status and for what do I need it?Status entries are used to make your documents in the document list even more informative and to make various document properties recognizable in color. For exa...
For which areas of application is FolderMount best suited?The use of FolderMount (My Windows documents) is best suited for the following areas of application: 1. Existing files in your Windows file system should be cat...
What should I pay attention to when using PaperOffice on the terminal server?Can I use PaperOffice on a Windows Terminal Server? Yes, you can use PaperOffice on Windows terminal servers 2019 without any problems. What do I have to take i...
Hoe kan ik de documentstatus van een document instellen?Select the document for which you want to set the document status and either double-click on the entry or on the "Document properties" icon. Now select the 3 ta...
How do I mount a new Windows folder in PaperOffice?Very simple: Go to your PaperOffice, scroll down in your folder list until you find "My Windows documents" or "Common Windows documents". Right-click on the ent...
What happens if I default on payment with my PaperOffice Plus/SLA?Because your customer account has a negative overdue balance, the automated system will block your user account(s) after 14 days of late payment. To unlock, ple...
How can I create new document status entries or edit existing ones?Quite simply, select any document and double-click the entry or the Document properties icon. Now select the 3 tab "Tagging" and the area "Document status". Now...
Which changes of the mounted Windows folder are recognized and adopted in PaperOffice? (FolderMount)The following table gives you a quick overview of the actions performed with your mounted folder, which are recognized or synchronized by PaperOffice and vice v...
Release-updates kunnen niet worden geïnstalleerdIf you cannot install the PaperOffice release updates, first check whether your PaperOffice Plus is active. If PaperOffice Plus is not active for you, you shoul...
How are the status entries displayed in the interface?Documents in the document list have a standard gray bar on the left - which means that no document status has been stored for this document. For those documents...
How can I move an existing PaperOffice database (e.g. from drive C) to an external drive?If you are currently connected to a database, you must first disconnect. Start PaperOffice and click "Options" in your login window. Select the entry "Continue ...
Can I search for the contents of custom fields?Of course, you can search for any value that is deposited by you as text, number, email address, web address or in the selection list. In the search, a found ma...
Settings under document propertiesDocuments that are saved in PaperOffice can be provided with additional properties, information and additional comments. Properties such as document type, docum...
PaperOffice installation and use on a terminal server with several users. Step-by-step instructionsBefore installing, please note our other HelpDesk article on the topic of using a terminal server. Step 1 - Installation as administrator on your terminal serve...
Cllection of Regular Expressions (Regex) examplesDate (DD MM YYYY) Find date (DD MM YYYY). Possible separators: ". / -" Example text: Received on 22.01.2020 REGEX: Result: 22.01.2020 Find day in (DD MM YYYY). ...
What happens if I fall into arrears with payments?Payment default: deadlines, measures and recovery costs In this article, you will learn more about the deadlines, measures and costs in the event of payment def...
What do I have to consider in the subscription version, can I access data after it expires?No, you need an active subscription version to start PaperOffice. If you no longer want to use PaperOffice, we recommend that you export your data before the en...
Note managementThe note management lists all existing notes. Not only are notes listed here that were placed on a document area, but were also generally stored. Top note bar C...
Wat moet ik doen als de foutcode #E138 wordt weergegeven?If you receive this message, your start-up process will take longer than 20 seconds, so PaperOffice will be terminated for security reasons. The cause for this ...
Do I have to purchase a purchase version after completing the subscription version to access my data?The decision is up to you: you can extend the subscription version or purchase a purchase version. Therefore, if you do not want to renew the subscription versi...
Integrated password manager (management of your passwords)The integrated password manager in PaperOffice offers you the management of your passwords in a very secure way - highly secure encrypted. The passwords stored ...
The database is newer than my licensed account error code #E911. What can I do?If for any reason the Database did upgrade to a newer release than your licenced PaperOffice account you have two options: Import an older database backup which...
Trage zoekopdracht of contentladen in PaperOffice oplossen door FULLTEXT-indexen opnieuw op te bouwenAls de zoekfunctie of het laden van content in PaperOffice traag is, kan het opnieuw opbouwen van alle FULLTEXT-indexen in je MariaDB-database via HeidiSQL de p...
Do I always have to use or purchase the latest version?No, you do not have to purchase the latest version and can use your acquired PaperOffice at no extra cost. Please note that the updates included in the USP are ...
Calendar viewThe comprehensive PaperOffice calendar view management shows you important date-related documents and events at a glance. You can link as many documents as you ...
VIRTUELE XML-PRINTER - API voor printerstuurprogrammaDescription Documents that are printed on the virtual PaperOffice printer can be provided with control tags. The POJOB-JSON can also be base_64_encoded (UTF-8)....
PaperOffice Only Shows Status - Last Invoice Window on StartupIssue: When starting and logging into PaperOffice, only the "Status - Last Invoice" window appears, and no other application windows or options are visible. Cau...
Where can the program language be changed?In your login window all the languages supported by PaperOffice are displayed: German, English, Spanish, and Russian. To change the language, just click the lan...
Contact managementWith the integrated network-compatible contact and address management you can link contacts with your documents. In order to e.g. to display all documents that ...
PaperOffice API JSON Parameters.apitd tr, td { border: 1px solid #DDDDDD; } document_category_path Function PaperOffice target folder Description Specifies the target folder in PaperOffice us...
How do I administer different administration masks in PaperOffice (Keywords, status entries, workflows, etc.)?Password categories administration In the administration mask of the password categories you can easily create new categories for your passwords, edit or delete...
JSON-XML interfaceDescription These special control files contain the POJOB-JSON format and can either be created manually via the area in PaperOffice "Document templates and sto...
Mass importPaperOffice imports existing Windows folder structures and the supported files contained therein. Files are imported as documents into the PaperOffice database ...
PaperOffice-afstandsbedieningCommandline API Function Receive commands to PaperOffice via CMD description Description PaperOffice accepts commands via the command line, automatically create...
How do I perform a backup in PaperOffice on local database?Very easily! With PaperOffice, your data can be backed up, exported and restored easily and in a user-friendly manner. Data backup can even be automated in Pape...
Scanning with ScanConnect. Integrated scan moduleThe integrated ScanConnect is the connection between your scanner or mobile device such as cell phone or tablet and PaperOffice. This powerful scan module has a...
PaperOffice starts, but the thumbnails are no longer displayed. What can I do?If the error occurs, restart PaperOffice first and check if the error has not been fixed. If the error still persists: You should try to isolate the problem by ...
Store password details in the password managementStore extensive details about your passwords. For even more transparency and security, you can store the expiry date / renewal date and special categories for y...
How to backup PaperOffice database from an external MySQL-MariaDB database serverDisclaimer : Instructions for third-party software or third-party hardware are only intended as rough assistance or guidelines, are at your own risk and are not...
How can I restore an existing backup of the local database?Copy the database folder from the backup directory to where you want to use the database in the future. Just integrate the copied database.
PaperOffice no longer starts or terminates before the login windowPaperOffice PLUS is active (Recommended fastest solution) Call the PaperOffice support team and a supporter will connect via Teamviewer to resolve your issue. Y...
Versioning and version controlThe revision-proof versioning, which is only valid for FolderCrypt mode, ensures that the original document, which was saved in PaperOffice, cannot be changed a...
My scanner is no longer recognized, what can I do?The error may occur, when Windows Updates made invisible changes in the background that also affected your scanner driver. Uninstall the scanner driver for the ...
PIA storage dialog explained in detailWith the AI-based intelligent storage system called PIA, PaperOffice can automatically recognize and index all your documents, read out their entire content and...
What do I have to consider in my own database server configuration?Please note that PaperOffice assumes no responsibility for the accuracy and completeness of your setup or data backup and recovery on third-party software and h...
Dagelijkse briefing en overzichtOpens your personal cockpit and frequently used functions. PaperOffice always starts the interface with your personalized daily briefing. Here you can see wheth...
The PaperOffice Installer crashes, what can i do?If for any reason the PaperOffice installer crashes during the installation process you can always install PaperOffice manually as described below. 1. Download ...
The folder tree is not displayed on the left, what is the problem?The most common error, when the folder tree on the left stays empty is that something blocks the internal API. PaperOffice uses ports 8890, 8891, and 8892 for i...
How do I edit documents with WorkBench?WorkBench is the editing tool integrated in PaperOffice. Documents are forwarded to WorkBench with a click of the mouse, where you can change the order of the d...
AskPIA opslagmodi uitgelegdPaperOffice kan automatisch al uw documenten herkennen via het op AI gebaseerde intelligente archiveringssysteem "PIA", ze indexeren en de volledige inhoud voor...
What is the maximum number of users who can access a PaperOffice database at the same time?Please note that PaperOffice assumes no responsibility for the accuracy and completeness of your setup or data backup and recovery on third-party software and h...
PaperOffice printer is not working, what can I do?Please follow these instructions: - PaperOffice is not allowed to run - Empty the directory "C: \ ProgramData \ Temp" - Open Notepad (Start> Run> Notepad), ente...
What does the content in My PaperOffice mean?In general settings you can set the display configurations such as the date format, currency and numbers as well as the display help. Components can also be rei...
When do I need PaperOffice Plus or a PaperOffice SLA?With PaperOffice PLUS you never have to worry about updates or new versions again and, in addition to personal telephone support, you also activate all online s...
Which version do I need if I want to use the database on a NAS?You need either the PaperOffice One or the PaperOffice Team. If you want to use PaperOffice as a single-user solution (1 PC + NAS), PaperOffice One is sufficien...
Minimum requirements, system requirements and hardware compatibilityOperating systems / Approved under : Windows® 10 x64 (64bit), Microsoft® Office® 2016-2019, Microsoft® Office® 365. Recommended: Windows® 10 x64 (64bit). The us...
Hoe kan ik de bestandsbijlage vanuit Outlook rechtstreeks in PaperOffice opslaan?Very simple: left-click on the Outlook attachment that you want to transfer directly to PaperOffice. Hold the mouse button down and drag the attachment directly...
What advanced settings are there for text recognition (OCR)?PaperOffice has extensive text recognition. This automatically extracts the text from virtually any file or paper document and creates a full-text search catalo...
The local database can not be accessedThe problem can occur if the database is on a hard disk partition that is depleted of space. Expand the partition, then disconnect the PaperOffice database and ...
Which database versions (MySQL or MariaDB) are supported?PaperOffice ondersteunt de volgende databaseservers: MySQL 5.5 5.6 5.7 MariaDB 5.5 10 Andere versienummers zijn mogelijk, maar worden niet standaard ondersteund...
What do I have to consider when handing over the email via the Outlook AddIn button?If you want to transfer an email from your Outlook to PaperOffice using the Outlook AddIn button, it is very important that you note that only one instance of O...
What do I do with the original documents after they have been saved in PaperOffice?There are basically two solutions to this topic: A complex and expensive solution or a simple and completely safe alternative method. First solution: Since each...
How do I manage document templates for PIA automation?Document templates are managed in the document template administration mask. With the AI-based intelligent filing "PIA", PaperOffice can automatically recognize...
Welke talen worden ondersteund in PaperOffice voor tekstherkenning?Every document in PaperOffice is recognized by the text. PaperOffice automatically recognizes the language of your document, using specialized dictionaries to i...
How do I change the order of existing folders or subfolders?With slight drag & drop (drag & drop) folders or subfolders can be moved to a corresponding folder as a subfolder or between two desired folders. Select a folde...
Which values can be created as custom fields?It can be defined beforehand what type of input may be made in the new field. Text: single-line or multi-line, date, numbers, numbers and decimals, email addres...
Can user rights also be set individually for different database areas?Individual user rights can be defined within the groups, these groups can only be created and changed by the administrator. Log in with the administrator's user...
How do I create user groups?1. Now click on the "Settings" icon or on the user name. 2. Select "User groups." 3. Click on "Edit groups" (The entry Admin is already predefined and can not b...
How can I sort the documents list?All documents displayed in the document list can be sorted extensively to display the documents according to specific criteria. Sort by "Created on": Displays a...
How can I determine the order of documents in the documents list?The order of the documents can be changed accordingly by clicking on "New up" or "Old up".
Can I simply move documents from the document list to another folder?Documents can be easily moved between folders. Simply drag any document with the left mouse button into the appropriate folder, the respective destination folde...
How can I edit, forward or open my document? What does the context menu of the document list mean?All document actions can be accessed with a simple right mouse click through the context menu. The context menu of the respective document can also be called up...
Are the notes and remarks visible on the original document?You can leave notes, tasks on the notes on any page of the document preview. In addition, multiple notes can be added to each document page. In addition, commen...
Wat betekenen de symbolen en kleuren in de documentenlijst?1. Document preview. Here the thumbnail of the 1 document page is displayed. In the lower left quadrant the file type is indicated (PDF, DOC, TXT etc.), bottom ...
How is the quick search bar in PaperOffice structured and what do the buttons mean?PaperOffice search bar does everything to make your search fast and effective. View recently added items: Clicking in the search box displays the most recently ...
How can I do a quick search?Very easy: Simply enter a search term in the search bar to start the search. You do not have to press "ENTER" - a live search will be performed immediately afte...
Are manually added notes or tasks searched through the quick search?Yes and no. You can search for notes or note-comments using the quick search. You can not search for tasks or instructions for the task in the quick search. In ...
What should I consider if I want to use PaperOffice on the network (PaperOffice Team)?There are 3 scenarios: 1) You want to use the PaperOffice database on the network without having to install a separate MySQL database server or install your dat...
Hoe voeg ik documenten toe vanuit het bestandssysteem?First, select the folder in the PaperOffice surface (left) to which you want to add the document. Now you can drag the desired document or several documents and...
Once Sophos is installed, PaperOffice will stop working or some functions will not runYes, this is a known problem, once the Sophos antivirus software has been installed, PaperOffice will no longer work properly. The antivirus vendor Sophos is bl...
How can I set a proxy server in PaperOffice?PaperOffice only supports transparent proxy servers.
When installing the Office Addons, I get the error message "This application has been blocked by the administrator as it potentially ...If you receive the following error message: "This application has been blocked by the administrator because it potentially poses a security risk to your compute...
Office documents or Outlook emails are not submitted or the transfer button is missing, what can I do?Make sure you are using a supported version of Microsoft Office: Microsoft Office 365 1. Check if the problem is not with your Office / Outlook. Uninstall and r...
When I try to add a PDF file with more than 200 pages, I get a warning messagePaperOffice is optimized as document management system for an unlimited number of documents up to 200 pages and as archive solution for e.g. ebooks not suitable...
How do I disconnect my PaperOffice account from an existing database?In your login window, click on "Options" and select "Continue and manage database connection". Confirm the separation in the next step by clicking on "Disconnec...
Synology NAS setup MariaDB 5 for PaperOfficeDisclaimer : Instructions for third-party software or third-party hardware are only intended as rough assistance or guidelines, are at your own risk and are not...
Wat houdt een PaperOffice Service Level Agreement (SLA) in?USP PLUS must be active in order to use an SLA and you have to use the version PaperOffice Team Contact our support team if you have questions about the SLA or ...
Hoe kunnen documenten handmatig van versiebeheer worden voorzien?Documents that are saved in PaperOffice, then opened and modified from PaperOffice, receive a new document version each time. You can view all versions of the d...
How do I create a new database locally on my PC?The installation of a local PaperOffice 2019 database is very easy. Once PaperOffice Setup has been run and an account has been created, it must be connected to...
What does the bottom bar in the document list mean?The bottom bar of the document list contains two kinds of information: The left side shows the number of documents the selected folder contains. On the right "D...
Hoe kan ik bestaande mappen beheren?Easily manage your folders within the folder administration: rename them, create subcategory folders, and add highly customized remarks. In addition, contacts c...
Welke weergavetypen zijn er en hoe kan ik ze wijzigen?The PaperOffice interface has 5 display types: Display by folder, Display by status, Display by keywords, Display by document type, View by contact. These can e...
Weergeven per mapWhen you click on the "Display by Folder" display type, your documents are displayed in the document list according to folder (left). Click on different folders...
What does custom fields in PaperOffice mean?Custom fields in PaperOffice are fields that can be stored in the properties of a document. You can create as many custom fields in PaperOffice as you want, for...
Weergave op statusBy clicking on the display type "Display by Status", the status entries you have stored are loaded on the left (or the status entries supplied with the database...
How can I edit custom fields?You can create and manage as many custom fields as you like. To edit custom fields in PaperOffice, proceed as following: 1. Select any document 2. Right-click o...
Weergeven op trefwoordenBy clicking on the display type "Display by keywords", the keywords you have saved are loaded on the left (or the keywords that you have already supplied with t...
Weergeven op documenttypeBy clicking on the display type "Display according to document type", the document types you have saved are loaded on the left (or the document types already su...
Is a document preview of all document pages provided?Previews of all pages containing your document are performed. If you click on the thumbnail (to the right of the large side view) of the pages, they will be dis...
Weergeven via contactBy clicking on the display type "Display by contact", the contacts you have stored are loaded on the left in alphabetical order. If you have connected your docu...
Which symbols are displayed next to the document preview and which further options can I perform?Various document options are displayed next to the document previews, click on one of the options to perform advanced functions or see specify information for t...
How do I manually update the text recognition (OCR) of documents?To update the text recognition manually or, if not present, to re-create it, select the appropriate document and right-click on the document entry, the context ...
Hoe voeg ik nieuwe gebruikers toe?New users can be added by creating new PaperOffice user accounts and connecting them to the existing database. 1.Create a new PaperOffice user account by clicki...
How to manage already created users?The central user management always takes place for each PaperOffice database. All users connected to one common database are listed in the user management: User...
How can I change an existing password for the user?For each PaperOffice account creation, the user must enter their individual password. This password can be subsequently changed in the login window. With the re...
How can I change the user photo?The profile picture of the user can be changed very easily by calling up the user settings in the upper right corner or by click on the Settings icon. Then sele...
Some fields are not displayed correctly or cropped in PaperOffice, buttons are not visible.Check if your Windows resolution is set correctly. The right resolution for the perfect PaperOffice presentation is 100%
Kan mijn proeflicentie worden verlengd?PaperOffice automatically activates a regular, unrestricted license during the first installation, which is valid for 14 days . In order to test PaperOffice ove...
Are there special discounts for pensioners or the severely disabled?Generally not, but you can contact us directly with our written proof as well as how / why you want to use PaperOffice.
Are there special discounts for schools, universities, NGOs, and non-profit organizations?Generally we do not offer discounts. However, if you are interested in PaperOffice and a case study in your area, please feel free to contact us.
Hoe kan ik mijn gebruikersaccount downgraden van TEAM / ONE naar HOME?Ga als volgt te werk om uw bestaande en reeds gelicentieerde gebruikersaccount te downgraden naar een lagere versie zoals HOME: 1. Licentie gebruikersaccount Om...
Where can I find the PaperOffice Setup?You can always find the latest setup directly at PaperOffice Setup
My scanner does not support TWAIN. How can I still scan or add the documents in PaperOffice?If your scanner does not support TWAIN, you can also use scanners with a WIA driver, because PaperOffice supports both TWAIN and WIA scanners. Another way to sa...
Which scanners are supported?Generally, all scanners available on the market are supported. Scanners with integrated WIA/TWAIN interface can be accessed directly via the ScanConnect. For sc...
Can I connect documents with contacts and addresses?Yes. Documents can easily be connected with existing contacts. The integrated contact management is even network-capable, so that all users in the network can a...
Is the data stored audit-proof?Yes, PaperOffice stores all data audit-proof by default and is GDPdU and GoBD compliant.
From what edition the regulation for long-term storage of digital data is ensured?All PaperOffice editions (PaperOffice ONE and PaperOffice TEAM) ensure compliance with these regulations since all PDF documents are created exclusively for lon...
Corresponds PaperOffice the principles of data access and verifiability of digital documents?PaperOffice's built-in version control automatically verifies the documents every time they change. PaperOffice corresponds to the GoBD and GDPdU in each editio...
How many documents can I store in PaperOffice?PaperOffice is technically scaled by so-called runtime licenses. So the required database structure always adapts to the requirements so that users don't have t...
Which program should I choose for optimal scanning?For an optimal scanning process, PaperOffice 3 offers optimized automatic programs, in addition to the original manufacturer software. To open the corresponding...
How do I change the folder icon?Folders can be marked with different existing icons. Select the corresponding folder and click with the right mouse button, then select "Folder icon". Then clic...
Database, folders, documents and document folders - how is the program structured?That's very easily explained: All virtual folders (left) contain documents, which are displayed in the document list (in the middle). The documents are stored e...
How do I migrate to new PC with PaperOffice and its database?If you want to move to a different computer (PC) with the PaperOffice database, all you have to do is copy the database and then connect to the database on the ...