Classic · Problemlösung

• I have problems or my antivirus is blocking PaperOffice - what can I do?We generally recommend contacting PaperOffice support team to resolve the issue through our free installation service via phone and teamviewer support@paperoffi...
• Once 360 Total Security is installed, PaperOffice will stop working or some functions will not runYes, this is a known problem, once 360 Total Security antivirus software has been installed, PaperOffice will no longer work properly. Unfortunately, adding Pap...
• Which antivirus are compatible with PaperOffice?In the following list we publish all the compatible antivirus that have been tested by the PaperOffice team and that after the tests have given a positive and e...
• Once Sophos is installed, PaperOffice will stop working or some functions will not runYes, this is a known problem, once the Sophos antivirus software has been installed, PaperOffice will no longer work properly. The antivirus vendor Sophos is bl...
• Wat moet ik doen als de foutcode #E6645 verschijnt?Als u dit bericht ontvangt, ondersteunt uw licentietype geen database met meerdere gebruikersaccounts. Gebruik een PaperOffice-versie die meerdere gebruikers on...
• When I print with "Realify PaperOffice" "Unlicensed printer" appearsUnlicensed printer In this case you need to remove and reinstall the PaperOffice virtual printer: To delete a printer, select the Start button and then Configur...
• Wat moet ik doen als de foutcode #E6665 verschijnt?Uw database heeft het maximum aantal documentpagina's bereikt. Oplossing: Voeg een nieuw gebruikersaccount toe om de limiet te verhogen. Klik hier om een overzi...
• When installing the Office Addons, I get the error message "This application has been blocked by the administrator as it potentially ...If you receive the following error message: "This application has been blocked by the administrator because it potentially poses a security risk to your compute...
• Office documents or Outlook emails are not submitted or the transfer button is missing, what can I do?Make sure you are using a supported version of Microsoft Office: Microsoft Office 365 1. Check if the problem is not with your Office / Outlook. Uninstall and r...
• When I try to add a PDF file with more than 200 pages, I get a warning messagePaperOffice is optimized as document management system for an unlimited number of documents up to 200 pages and as archive solution for e.g. ebooks not suitable...
• PaperOffice erstellt keine Dokumentvorschauen oder es dauert lange mit Microsoft Office-DokumentenBeim Import von Office-Dokumenten z.B. aus Word-Dateien (.doc) PaperOffice erstellt die Dokumentvorschau nicht oder es dauert nur lange, Stellen Sie sicher, das...
• Wat te doen als u de foutcode #E6120 ontvangt - De PaperOffice API-toegang tot poorten 8890-8892 wordt geblokkeerd door uw antivirus of firewall!If you receive the error code "# E6120", make sure that ports 8890 - 8892 are not being blocked by your antivirus / firewall or occupied by any other third-part...
• Error: License update required appears at loginA newer release is available than your current license allows. This error only appears if PaperOffice Plus is NOT active, because monthly release updates are on...
• What can I do when the notification ''PaperOffice performance is currently being severely limited by the mass processing process'' does not go away?If after a massive import you receive the notification "PaperOffice performance is currently being severely limited by the mass processing process" and it doesn...
• PaperOffice-interface start niet of kan niet worden geslotenWhen clicking on the PaperOffice icon the program does not respond and does not open it can be to several causes. To fix the issue try the following steps: 1. C...
• Wat betekent de PaperOffice LITE- of Lite-modus?Het scala aan functies van PaperOffice is beperkt tot export en alleen-lezen toegang om te allen tijde toegang tot de PaperOffice-database te garanderen, zelfs ...
• Meld een probleem, bug of fout aan supportHow to report a bug PaperOffice greatly appreciates your assistance and you will receive a one-time bug catch bonus of up to 500,- Euro under certain circumstan...
• Wat moet ik doen als ik foutcode #E405 krijg Internetverbinding niet gevonden?Wat moet ik doen als ik foutcode #E405 krijg Internetverbinding niet gevonden?
• QNAP mysqli_real_connect(): (HY000/2002): Geen dergelijke bestands- of mapfoutQNAP mysqli_real_connect(): (HY000/2002): No such file or directory error
• I'm having problems importing my contacts (Outlook or CSV). What can I do?The post is created. We apologize for any inconvenience.
• Mijn scanner verschijnt niet in de PaperOffice-scanmoduleProbleem Geen van mijn scanners verschijnt in de vervolgkeuzelijst in de PaperOffice-scanmodule (ScanConnect) Testen PaperOffice leest alle beschikbare scanners...
• Wat moet ik doen als de foutcode "#E911" wordt weergegevenThe error indicates that your database has already been started with a new version / release and that you can no longer access your old release. When PaperOffic...
• PaperOffice toont alleen een wit scherm (Windows 11)Fout Wanneer PaperOffice start, toont het alleen een wit scherm en loopt vast. Probleem Dit is een bekende fout van Windows 11 bij gebruik van meer dan één moni...
• Het Oplossen van Problemen bij het Maken van een PaperOffice Database op Synology NAS-apparatenProbleembeschrijving Sommige gebruikers kunnen een probleem tegenkomen bij het maken van een nieuwe database voor PaperOffice op bepaalde Synology NAS-apparaten...
• Some fields are not displayed correctly or cropped in PaperOffice, buttons are not visible.Check if your Windows resolution is set correctly. The right resolution for the perfect PaperOffice presentation is 100%
• Wat moet ik doen als de foutcode #E138 wordt weergegeven?If you receive this message, your start-up process will take longer than 20 seconds, so PaperOffice will be terminated for security reasons. The cause for this ...
• PIA Toont Vorige Documentafbeelding of KnippertProbleem: Bij het importeren van meerdere documenten via het PIA-opslagdialoogvenster kan de voorbeeldafbeelding de vorige afbeelding tonen of knipperen. Mogeli...
• Trage zoekopdracht of contentladen in PaperOffice oplossen door FULLTEXT-indexen opnieuw op te bouwenAls de zoekfunctie of het laden van content in PaperOffice traag is, kan het opnieuw opbouwen van alle FULLTEXT-indexen in je MariaDB-database via HeidiSQL de p...
• PaperOffice Only Shows Status - Last Invoice Window on StartupIssue: When starting and logging into PaperOffice, only the "Status - Last Invoice" window appears, and no other application windows or options are visible. Cau...
• DropMail Not Receiving Attachments – Troubleshooting GuideIssue Summary You’re attempting to use DropMail to import files via email, but no files are being received or processed by PaperOffice. Root Causes & Explanatio...
• How do I perform a self-diagnosis in PaperOffice?Start PaperOffice for now. Then click on "Options" in your login window and select "Run self-diagnostics" in the "Help" section. PaperOffice will now run a diag...
• Wat moet ik doen als de foutcode #E800 wordt weergegeven?Description The #E800 is a normal error which appears everytime when PaperOffice could not start correctly the last time. Solutions Usually just by clicking on ...
• PaperOffice starts, but the thumbnails are no longer displayed. What can I do?If the error occurs, restart PaperOffice first and check if the error has not been fixed. If the error still persists: You should try to isolate the problem by ...
• PaperOffice no longer starts or terminates before the login windowPaperOffice PLUS is active (Recommended fastest solution) Call the PaperOffice support team and a supporter will connect via Teamviewer to resolve your issue. Y...
• My scanner is no longer recognized, what can I do?The error may occur, when Windows Updates made invisible changes in the background that also affected your scanner driver. Uninstall the scanner driver for the ...
• The folder tree is not displayed on the left, what is the problem?The most common error, when the folder tree on the left stays empty is that something blocks the internal API. PaperOffice uses ports 8890, 8891, and 8892 for i...
• During a scan attempt, the error is displayed with the scanner driver. How can I solve it?If your scanner is listed in PaperOffice, but you receive an error message when attempting to scan that there is a problem with the scanner driver, the cause ma...
• PaperOffice printer is not working, what can I do?Please follow these instructions: - PaperOffice is not allowed to run - Empty the directory "C: \ ProgramData \ Temp" - Open Notepad (Start> Run> Notepad), ente...
• The local database can not be accessedThe problem can occur if the database is on a hard disk partition that is depleted of space. Expand the partition, then disconnect the PaperOffice database and ...